Kelly Hawes
Penticton,BC
Summary
I am highly motivated to become a director of a health care organization, driven by a deep understanding of Canada's health care system and the challenges it faces. While continuing my Bachelor of Health Administration from Athabasca University, I have developed strong organizational, analytical, and managerial skills to address issues such as rising costs, human resource shortages, and an aging population. My coursework has equipped me with knowledge in areas such as Health Care Economics, Health Policy, and Risk Management, providing a solid foundation for effective leadership. I am committed to seeking innovative solutions and fostering a collaborative environment to drive positive change and improve health care delivery for all Canadians.
Overview
18
18
years of professional experience
Work History
Clinic Support and Primary Care Network Manager
South Okanagan Similkameen Division of Family Practice
Penticton, BC
09.2018 - Current
- Spearheaded Clinic Support initiatives for Family Physicians, Nurse Practitioners, and Medical Office Assistants in the South Okanagan region, ensuring seamless operations and high-quality patient care.
- Led the rollout of the Primary Care Network Initiative, successfully integrating Nurse Practitioners and Allied health professionals into Primary Care offices, enhancing service delivery.
- Collaborated with external stakeholders including the Interior Health Authority, Doctors of BC, Family Practice Services Committee, and Ministry of Health to implement initiatives across diverse urban and rural areas, ensuring alignment with healthcare goals and standards.
- Instrumental in the expansion of Clinic Management Services in the SOS Division, overseeing growth from one clinic to four, and supporting the development of new clinics.
- Managed Physician and Nurse Practitioner recruitment, retirement support, and retention strategies, providing on-site support to enhance staff satisfaction and continuity of care.
- Cultivated strong relationships with Primary Care providers, establishing trust and collaboration to support the delivery of quality healthcare services.
- Developed and maintained a robust network of external stakeholders, including healthcare organizations and government bodies, fostering partnerships to drive healthcare initiatives forward.
- Acted as a liaison between Primary Care providers and external stakeholders, facilitating communication and alignment of goals to improve healthcare delivery and patient outcomes.
- Leveraged network relationships to advocate for the needs of Primary Care providers and patients, influencing policy and program development in the healthcare sector.
Project Contractor
South Okanagan Similkameen Division of Family Practice
Penticton, BC
01.2013 - 08.2028
- Recruited to developed and implement a new workflow initiative for a Medical Clinic in Princeton in 2013, enhancing efficiency and effectiveness in a challenging environment.
- Supported the GP for ME Initiative by supporting the development of a comprehensive proposal for the establishment of the Martin Street Outreach Centre, a Mental Health and Substance Use Clinic.
- Collaborated with a multidisciplinary team to implement the new clinic by demonstrating a strong understanding of healthcare needs and solutions.
- Instrumental in the backbone support of the team based care initiative, providing support to the Physicians in billing, bookkeeping, and team integration, ensuring smooth operations and effective service delivery.
- Managed the day-to-day activities associated with assigned projects.
- Conducted meetings with stakeholders to review progress and identify any potential issues or delays.
- Resolved conflicts between team members and other departments within the organization.
- Established and maintained a strong relationship with the partner Interior Health Authority, ensuring alignment of goals and effective collaboration in healthcare initiatives.
Panel Assistant Coordinator
Doctors of BC
Vancouver, B.C.
12.2018 - 04.2019
- Developed and implemented the provincial program for panel assistants in collaboration with Doctors of BC, designed to support Family Physicians in managing patient panels effectively.
- Coordinated the rollout of the program across British Columbia, ensuring seamless integration into Primary Care Networks.
- Provided training and support to panel assistants, enabling them to optimize their role and enhance the efficiency of Family Physicians' practices.
- Collaborated with stakeholders to gather feedback and continuously improve the program, ensuring its effectiveness and relevance to the evolving needs of healthcare providers.
- Assisted in the coordination of projects and activities, ensuring deadlines were met.
- Participated in weekly status meetings to discuss project updates and priorities.
- Compiled data from multiple sources into concise documents for review
- Assisted in developing processes and procedures for efficient workflows.
- Prepared presentations for internal stakeholders regarding upcoming initiatives.
- Provided technical assistance when needed during video conferencing calls or other virtual events.
Office Manager and Medical Office Assistant
Heartline Medical
Penticton, British Columbia
01.2011 - 12.2018
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Assisted the accountant with the preparation of budgets, forecasts and financial statements for both Heartline Medical and Physician owner
- Managed daily operations of a specialist office, overseeing a diverse team of Medical Office Assistants and ensuring smooth workflow.
- Supervised and trained Medical Office Assistants, fostering a cohesive and efficient team environment.
- Led recruitment efforts for both staff and Physicians, ensuring the office had a skilled and qualified team to deliver high-quality patient care.
- Implemented retention strategies to support staff and Physician satisfaction, reducing turnover rates and maintaining continuity of care.
- Handled all aspects of office management, including budgeting, scheduling, and compliance with regulations, ensuring the office operated effectively and efficiently.
Education
Bachelor of Health Administration -
Athabasca University
Athabasca, AB10-2026
Medical and Pharmacy Assistant -
Vancouver Career College
Social Science in Recreation and Leisure Studies (completed 3 years of 4-year program), Anatomy, Physiology, Recreation, Leisure and Tourism activities -
University of Ottawa
Ottawa OntarioSkills
- Strong understanding of Canada's health care system, including its challenges and the need for innovative solutions
- Excellent organizational and analytical skills, developed through coursework and practical projects
- Proficient in managerial practices, including resource allocation and team leadership
- Effective written and verbal communication skills, honed through courses in Writing Composition and Interpersonal Communications
- Familiarity with health care policy, legislation, and risk management practices
- Ability to critically evaluate health research and apply findings to improve health care delivery
- Strong ethical framework, essential for making decisions in complex health care environments
- Skilled in teaching and learning methodologies for health professionals, facilitating ongoing professional development
- Proven ability to meet and exceed goals
- Exceptional ability to motivate individuals in both group and one-on-one settings
- Excellent interpersonal and communication skills – able to relate well with all levels within an organization
- Enthusiastic and hardworking with strong planning and development skills
Accomplishments
- Completed Pharmacy Technician and Medical Office Assistant program with a 95% average.
- Numerous Fitness Instructor Awards for all of 12 Ottawa GoodLife Fitness Clubs.
- Developed ergonomics program and designed audit database to capture ergonomics data of workers in both office and chemical manufacturing plant environments which allowed tracking of recommended improvements with subsequent re-audits performed on an ongoing basis.
- Designed curriculum and program manuals for instructing children from 4 to 19 years of age which became part of annual Coerver soccer clinics sponsored by Adidas
- Coordinated and supervised a highly successful 4-day high school youth canoe trip for 17-19 year old students in the spring and the fall of 2001-2002.
Personal Development
- First Aid, CPR – Canadian Red Cross – Vancouver, British Columbia
- Personal Trainer and Fitness Trainer Specialist – CanFitPro – Toronto, Ontario
- Les Mills International Instructor Certifications – Bodystep, Bodypump, Bodycombat, Spinning
- Soccer and Hockey volunteer – Special Olympics Camp and various minor teams
- High School Internship – Physical Education classes (260 hours)
Affiliations
- Volunteer for Penticton Minor Hockey Association, supporting female hockey programs and fostering community involvement.
- Passionate about sports and fitness, promoting healthy lifestyles and teamwork through volunteer efforts.
- Dedicated to empowering young female athletes, providing mentorship and leadership within the hockey community.
- Committed to promoting inclusivity in sports for females, advocating for equal opportunities for all athletes.
Timeline
Panel Assistant Coordinator
Doctors of BC
12.2018 - 04.2019
Clinic Support and Primary Care Network Manager
South Okanagan Similkameen Division of Family Practice
09.2018 - Current
Project Contractor
South Okanagan Similkameen Division of Family Practice
01.2013 - 08.2028
Office Manager and Medical Office Assistant
Heartline Medical
01.2011 - 12.2018
Bachelor of Health Administration -
Athabasca University
Medical and Pharmacy Assistant -
Vancouver Career College
Social Science in Recreation and Leisure Studies (completed 3 years of 4-year program), Anatomy, Physiology, Recreation, Leisure and Tourism activities -
University of Ottawa
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