Kelly Amato
Lindsay,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Optometric Assistant/Receptionist
Dr Neil Carvalho & Associates
Oshawa, ON
01.2022 - Current
- Ensuring that the clinic is running efficiently and smoothly through on-going communication with other staff members and providing instruction when necessary
- Main point of escalation for all patient/staff inquiries
- Work closely with the Director of the clinic to ensure the mandate of the clinic is met
- Organized regular staff meetings and ensure new suggestions are implemented where necessary
- Assisting patients with ophthalmic frame selection to suit patient's aesthetic and performance needs
- Educating patients about the best eyewear and lens choices for their lifestyle, based on doctor recommendations.
Medical Assistant/Receptionist
Jack Nathan Health
Oshawa, ON
01.2021 - 12.2022
- Served patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone and answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
Customer Retention/Booking Coordinator
Kawartha Lakes Honda
Lindsay, CA
01.2018 - 12.2021
- Handling customer calls regarding appointment cycle and ensuring all service appointments are scheduled when due
- Contacted customers to make them aware of outstanding recalls or campaigns and book required appointments
- Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting feedback from quality of their visit.
Ophthalmologist - Surgery Booking Clerk/Office Administrator
Dr John Gorfinkel
Toronto, ON
01.2016 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Coordinated front office duties, including customer service, patient scheduling, and billing.
Payroll & benefits Coordinator/HR Assistant
National Concrete Accessories
Etobicoke, ON
01.2012 - 12.2014
- Calculated payroll deductions for 65 employees by accurately using Ceridian and processed payroll to meet present requirements for salary, hourly, and union employees
- Accurately calculated bonuses, salary increases, and overtime
- Reviewed personnel records to determine names, rates of pay, occupations of new hires, and changes in wage rates
- Verified timekeeping records and handled any discrepancies with employees.
Payroll/Benefits & HR Assistant
Koss Aerospace
Mississauga, ON
01.2003 - 12.2011
- Responsible for the accurate and timely processing of payroll for Canadian employees
- Responsible for the calculation and remittance of various deductions, for all payroll groups; reconcile payroll accounts with the General Ledger
- Responsible for yearend filing and annual production of T4s, T4As, and T2200
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Education
College certificate - Smart serve
Diploma - Medical
Secondary School - Business Economics
Skills
- Office Administration
- Payroll
- Patient Care Coordination
- Customer Service
- Patient Education
- Insurance Verification
- Payment Processing
- Patient Registration
- Medical Records Management
- Patient Support
- Office Support
- Problem-Solving Abilities
- Critical Thinking
- Excellent Communication
- Medical Billing
- Self Motivation
- Patient Care
Timeline
Optometric Assistant/Receptionist
Dr Neil Carvalho & Associates
01.2022 - Current
Medical Assistant/Receptionist
Jack Nathan Health
01.2021 - 12.2022
Customer Retention/Booking Coordinator
Kawartha Lakes Honda
01.2018 - 12.2021
Ophthalmologist - Surgery Booking Clerk/Office Administrator
Dr John Gorfinkel
01.2016 - 12.2018
Payroll & benefits Coordinator/HR Assistant
National Concrete Accessories
01.2012 - 12.2014
Payroll/Benefits & HR Assistant
Koss Aerospace
01.2003 - 12.2011