NAVPREET SIDHU

Experienced with extensive knowledge in customer service.

Offers strong dedication to inform customers, and exceptional communication skills.

Passionate about giving public high-quality service in a positive and upbeat manner.

Capable of building rapport with public to maximize the effectiveness of encounters.

Can work within a fast-paced environment individually and as a team.

Portrays a positive attitude and positive gestures towards public.

As healthcare professional, well-prepared to bring valuable experience to new role. Supported optometrists by managing patient flow, conducting preliminary tests, and ensuring seamless clinical experience. Known for collaborative approach and adaptability in dynamic environments, with skills in patient interaction and clinical procedures highly valued by employers.

Knowledgeable [Desired Position] with solid background in providing exceptional patient care and support in optometric settings. Assisted optometrists with pre-testing procedures and maintained accurate patient records. Demonstrated proficiency in using diagnostic equipment and excellent communication skills to enhance patient experiences.

Experienced optometric professional ready to contribute in healthcare setting. Strong background in patient care, diagnostic procedures, and administrative tasks. Known for teamwork, adaptability, and achieving results. Skilled in vision screening, equipment maintenance, and patient communication. Reliable and focused, enhancing clinic efficiency and patient satisfaction.

Experienced with assisting optometrists in clinical environments. Utilizes skills in patient care, diagnostic testing, and administrative support to ensure efficient operations. Knowledge of optometric procedures and patient management, contributing to smooth and effective practice workflows.

Provided organizational support to improve legal document management. Created a digital filing index to categorize documents for organization and easy retrieval. This resulted in increased document retrieval speed and improved efficiency.

Enhanced communication and information accessibility for patients. Patients struggled to comprehended their insurance coverage and payment options. I developed an easy-to-understand informational handout and provided one-on-one assistance and help to clarify policy details to clients. This increased patient understanding and reduced billing-related disputes within the clinic.

Successfully handled high-stress customer interactions while maintaining professionalism. Clients frequently called regarding delayed or lost orders/shipments. This would create high-pressure situations within the office setting. I ensured that everyone in the office used the tracking system and followed up regularly, rather than only when complaints came in. This tracking system provided real-time updates and proactively informed customers of delayed beforehand. This reduced discrepancies and ensured customer satisfaction.

Increased efficiency in scheduling and reduced patient wait times. High patient volumes especially during peak seasons and weekends caused frequent scheduling conflicts, which would lead to long wait times and frustration. I re-organized the appointment booking system and fulfilled more than one role in the clinic to help out my team and co-workers. This reduced average patient wait time by 20-30% on weekends and enhanced overall client satisfaction and service efficiency. This was also profitable to the company.

Improved record accuracy, consent forms, and confidentiality compliance for patient files. Patient records were inconsistently updated, and there were many gaps in medical histories. At the end of the day I would ensure all information is accurate and we fill in all information according to the best of our knowledge and ability. A few minutes at the end of the day saved all of us from hassle and errors.

• Bachelor's Degree- Undergrad
• Microsoft Office Applications
• Med Access (EMR)
• WHMIS
• QCW
• Sell Safe
• CannSell
• Pallet jack License
• Standard First Aid with CPR/AED Level C