Kelly Akins
Courtenay,BC
Summary
Friendly and personable Bartender known for expert sales skills and consistent delivery of popular cocktails. Adept at elevating guest experiences, I significantly enhanced customer satisfaction at Pizzeria Guerrilla through expert cocktail crafting and personalized service. My proficiency in bar operations and a knack for creating loyal clientele underscore my blend of technical and interpersonal skills. Demonstrated leadership in high-volume settings, I excel in hospitality and guest service, ensuring memorable visits.
Overview
15
15
years of professional experience
Work History
Lead Bartender
Pizzeria Guerrilla
03.2024 - 09.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender / Server
Bar C - Canadian Rocky Mountain Resorts
06.2013 - 01.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Commonwealth - Blueprint Group
08.2012 - 01.2013
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Lead Bartneder / Server
Velvet - Canadian Rocky Mountain Resorts
08.2009 - 06.2012
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Education
Certificate - Value Added Wood Working, Manufacturing And Produc
North Island College
Courtenay, BC07.2024
Certificate - Craft Brewery Operations
North Island College
Courtenay, BC12.2023
Interdisciplinary Stidies in Fine Arts
Concordia University
Montreal East, QC05.2006
High School Diploma - Bilingual
William Aberhart High School
Calgary, AB06.1995
Skills
- Customer Experience
- Teamwork and Professionalism
- Bar Operations and Logistics
- Hospitality and Guest Service
- Good Conversationalist
- High-Volume Environments
- Wine Knowledge
- Prepare Cocktails
- Craft Beer Expertise
- Cocktail Service
- Banquet Events
- Point-of-Sale (POS) Software
- Responsible Serving
- New Cocktail Creation
- Safe Work Practices
- Complex Problem-Solving
Timeline
Lead Bartender
Pizzeria Guerrilla
03.2024 - 09.2024
Bartender / Server
Bar C - Canadian Rocky Mountain Resorts
06.2013 - 01.2017
Bartender
Commonwealth - Blueprint Group
08.2012 - 01.2013
Lead Bartneder / Server
Velvet - Canadian Rocky Mountain Resorts
08.2009 - 06.2012
Certificate - Value Added Wood Working, Manufacturing And Produc
North Island College
Certificate - Craft Brewery Operations
North Island College
Interdisciplinary Stidies in Fine Arts
Concordia University
High School Diploma - Bilingual
William Aberhart High School
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