Mikaela Hildebrand
Courtenay,BC
Summary
Experienced automotive professional with over 5 years of customer experience, sales, and operations within high-end dealerships, including Jaguar, Land Rover, and Volvo. Proven ability to build lasting client relationships, deliver tailored product demonstrations, and manage the end-to-end sales process with professionalism and care. Seeking to bring unique charisma, product expertise, a passion for luxury vehicles, and customer experience excellence to the sales team at Porsche Winnipeg.
Overview
14
14
years of professional experience
Work History
Ramp Agent
North Island Aviation Services
Comox, British Columbia
09.2024 - Current
- Organizes baggage carts for loading onto planes accurately according to airline specifications.
- Loads and unloads aircrafts with baggage, cargo, and mail safely and efficiently.
- Works closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Handles passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Salesperson & Shipper/Receiver
Paramount Services Ltd.
Winnipeg, Manitoba
01.2024 - 09.2024
- Managed shipping and receiving for equipment inventory and customer purchases and maintained inventory organization in the warehouse and showroom.
- Created customer invoices and processed transactions for small and large purchases, including cash and POS.
- Assisted with order picking and general warehouse maintenance as required by sales and service departments.
Shop Hand/Pilot Truck Driver
Tayco Paving
Courtenay, British Columbia
05.2023 - 11.2023
- Loaded equipment and trailers using forklift/skid-steer, including sweepers, skid-steer attachments, and paving supplies.
- Operated forklifts for loading and unloading supplies from trucks.
- Assisted the shop and crew on tasks as required, including shoveling, raking, and removing rubble and debris from the shop and construction sites, as well as parts delivery.
Residential Cleaner
Mucket & Bop Cleaning
Winnipeg, MB
01.2022 - 05.2023
- Provided regular cleaning services to a rotating base of 20+ clients.
- Developed solid relationships with homeowners and colleagues and contributed to a positive work atmosphere.
- Maintained consistent work quality and productivity while working within tight deadlines.
Customer Experience Manager & Handover Specialist
Jaguar Land Rover
Winnipeg, Manitoba
11.2019 - 12.2021
- Implemented a seamless luxury automotive post-sale experience generating a 95% customer satisfaction rate sustained over 3 years.
- Enhanced communication between departments leading to increased productivity and workflow efficiency company-wide.
- Collaborated with departments to ensure completion of client requests prior to vehicle delivery, exceeding client expectations and solidifying brand loyalty.
Product Specialist
Jaguar Land Rover Volvo
Winnipeg, Manitoba
06.2018 - 10.2019
- Delivered personalized follow-up and comprehensive product demonstrations to a rotating base of 40 clients.
- Identified customer needs and provided personalized product demonstrations, supporting product value and bolstered long-term client relationships.
- Negotiated and closed on average 10 sales per month, contributing to dealership revenue and reducing company profit forecasts by 2 years.
Contents Evaluation Specialist
Red River Mutual
Winnipeg, Manitoba
10.2017 - 05.2018
- Researched and estimated replacement cost values according to policy wordings for damaged contents in large loss claims to ensure fair and accurate settlements according to company guidelines.
- Performed clerical duties including sorting and filing mail, data entry, general telephone duties, and preparing and sending mail.
Claims Support & Telephone Adjuster
Red River Mutual
Altona, Manitoba
08.2011 - 09.2017
- Corresponded with policyholders, brokers, and vendors regarding claim status and addressed concerns via telephone and email communication.
- Assessed and confirmed coverage for claims according to policy wordings to support policyholders and company objectives.
Education
Associate of Arts - Business Administration (Marketing)
Red River College of Applied Arts, Science And Technology
Winnipeg, MB04-2017
Skills
- Customer service
- Product knowledge
- Negotiation skills
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Communication skills
- Needs analysis
- CRM software proficiency
Timeline
Ramp Agent
North Island Aviation Services
09.2024 - Current
Salesperson & Shipper/Receiver
Paramount Services Ltd.
01.2024 - 09.2024
Shop Hand/Pilot Truck Driver
Tayco Paving
05.2023 - 11.2023
Residential Cleaner
Mucket & Bop Cleaning
01.2022 - 05.2023
Customer Experience Manager & Handover Specialist
Jaguar Land Rover
11.2019 - 12.2021
Product Specialist
Jaguar Land Rover Volvo
06.2018 - 10.2019
Contents Evaluation Specialist
Red River Mutual
10.2017 - 05.2018
Claims Support & Telephone Adjuster
Red River Mutual
08.2011 - 09.2017
Associate of Arts - Business Administration (Marketing)
Red River College of Applied Arts, Science And Technology
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