Kelechi Africs
Niagara Falls
Summary
Technical professional with focus on advisory roles, ready to bring extensive experience and impactful solutions to table. Known for driving efficiency and innovation, with a strong emphasis on team collaboration and adaptability to changing needs. Skilled in problem-solving and client communication, ensuring reliable and effective results.
Overview
5
5
years of professional experience
Work History
Technical Advisor
Concentrix Technologies (Canada)
05.2023 - 06.2024
- Greeted customers in a courteous and professional manner using agreed upon procedures.
- Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer.
- Clarified customer requirements; probe for understanding.
- Troubleshot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
- Participated in activities designed to improve customer satisfaction and business performance.
- Assisted external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
- Followed appropriate escalation path to resolve issues; including making follow up outbound calls to customers or other parties as needed.
General Laborer, Industrial
Kringer Industrial
09.2022 - 03.2023
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Overnight Fulfillment Associate
Walmart
05.2019 - 07.2022
- Completed assigned tasks within designated timeframes, resulting in consistently meeting or exceeding performance standards set forth by management staff.
- Actively participated in ongoing training sessions and workshops, consistently seeking to expand knowledge and skills related to overnight fulfillment procedures.
- Enhanced customer satisfaction by efficiently restocking shelves and organizing merchandise displays.
- Provided exceptional customer service when encountering early morning shoppers seeking assistance with locating products or requiring information about store offerings.
- Expedited product availability by unloading delivery trucks and sorting items accurately for stocking.
- Assisted in the preparation for store openings by completing assigned tasks, maintaining an organized and visually appealing sales floor environment.
- Exhibited strong multitasking abilities-simultaneously handling various tasks such as restocking shelves, assisting customers, and monitoring inventory levels during overnight shifts.
- Demonstrated attention to detail when arranging products according to planograms, ensuring accurate placement of items on shelves.
Education
Bachelor of Arts - Communications, Media & Film
University of Windsor
Windsor, None06-2022
Skills
- Training and mentoring
- Analytics
- Technical operations management
- Network administration
- Sales & Marketing Expertise
- Customer Relationship Management (CRM)
- Time Management & Goal Achievement
- Face-to-Face Customer Engagement
- Brand Representation & Promotion
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
Languages
English
Native or Bilingual
Timeline
Technical Advisor
Concentrix Technologies (Canada)
05.2023 - 06.2024
General Laborer, Industrial
Kringer Industrial
09.2022 - 03.2023
Overnight Fulfillment Associate
Walmart
05.2019 - 07.2022
Bachelor of Arts - Communications, Media & Film
University of Windsor
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