Keanna White
Penetanguishene,Ontario
Summary
I have experience as a Customer Service Cashier and Dietary Aide, which allows for extensive experience in maintaining clean, organized workspaces and managing high-pressure situations calmly. Expertise in customer satisfaction, problem-solving, and team collaboration, with a strong emphasis on reliability and relationship building. Highly adaptable, ensuring efficient workflow and exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Dietary Aide
The Villa Care Centre
11.2021 - 02.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents following established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in a commercial dishwasher.
- Collaborated with other dietary aides and kitchen staff to ensure an efficient workflow and timely meal delivery, thereby contributing significantly to the smooth operation of the kitchen.
- Followed all food safety regulations while preparing meals for patients.
Customer Service Cashier
Rona
09.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
High School Diploma -
Georgian Bay District Secondary School
Midland, ON06.2023
Honours Bachelor in Science Nursing - Registered Nurse
Georgian College
Barrie, ONAdvanced Diploma - Dental Hygiene
Georgian College
Barrie, ON01.2027
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Problem-Solving
- Team Collaboration
- Adaptable and Flexible
- Reliable and Responsible
- Cooperative Attitude
- Relationship Building
- Training and mentoring
- Team Leadership
Languages
English
Timeline
Customer Service Cashier
Rona
09.2022 - Current
Dietary Aide
The Villa Care Centre
11.2021 - 02.2022
High School Diploma -
Georgian Bay District Secondary School
Honours Bachelor in Science Nursing - Registered Nurse
Georgian College
Advanced Diploma - Dental Hygiene
Georgian College
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