Joseph Addai
Penetanguishene,Ontario
Summary
Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Shares strong food preparation and safety knowledge.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Crew Member
McDonald's
10.2023 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Fast food crew member (Part-time)
Kitchen Inn Restaurant
04.2019 - 12.2021
- Maximised sales, simultaneously serving customers face-to-face while managing online orders.
- Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
- Effectively operated kitchen equipment, such as fryers and grills, consistently adhering to hygiene and safety regulations.
- Set up cash drawers, verifying adequate change was available for smooth running of shift.
- Handled customer transactions, including cash and credit card payments with 100% accuracy.
Education
WASSCE - Business
Prempeh College
Kumasi 09.2000 - 06.2003
Skills
- Customer service
- Order management
- Complaint management
- Food assembly
- Accurate money handling
- Food storage techniques
- Food preparation
- Computer Skills
- Safe Food Handling
- Cooking
Languages
English
Fluent
Certification
Worker Health and Safety Awareness in 4 steps
Timeline
Crew Member
McDonald's
10.2023 - Current
Fast food crew member (Part-time)
Kitchen Inn Restaurant
04.2019 - 12.2021
WASSCE - Business
Prempeh College
09.2000 - 06.2003
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