Tracy Hinks
Tiny,Canada
Summary
Dynamic Executive Director with a proven track record at The Villa Care Centre, leading operational management of a 160-bed facility. Expert in strategic planning and financial control, driving quality improvements and employee engagement. Established strong stakeholder relations, ensuring compliance and enhancing care standards while overseeing multi-million dollar budgets.
Overview
25
25
years of professional experience
Work History
Executive Director
The Villa Care Centre
Midland
09.2020 - Current
- Transitioned from the construction phase to full operational management of a 160-bed long-term care facility spanning 123,833 sq. ft.
- Lead a leadership team of 18 managers and oversee more than 150 unionized staff across multiple departments.
- Manage multi-million-dollar budgets, ensuring financial sustainability, and operational efficiency.
- Implement strategic initiatives to improve the quality of care, compliance, and employee retention.
- Establish strong partnerships with government agencies, vendors, and community organizations.
- Ensure adherence to the Ministry of Health and Long-Term Care (MOHLTC) regulations.
Executive Director
Georgian Heights & Maple View Long-Term Care
Owen Sound
11.2019 - 09.2020
- Provided executive leadership for two long-term care facilities, ensuring smooth operations and regulatory compliance
- Managed workforce planning, contract negotiations, and budget control to optimize service delivery
- Fostered a culture of accountability and excellence within leadership teams
- Oversaw regulatory audits, risk management, and process improvements
Care Manager
Right at Home Canada
Collingwood
03.2018 - 11.2019
- Directed client care assessments, case management, and caregiver training programs
- Managed staffing coordination, scheduling, and performance reviews for in-home care services
- Ensured compliance with provincial health regulations and client safety standards
- Developed and implemented client-centered care plans, improving satisfaction rates
Admissions & Volunteer Coordinator
Mill Creek Care Centre
Barrie
06.2013 - 03.2018
- Led admissions, discharges, and census management, ensuring compliance with healthcare regulations
- Supervised and trained a volunteer workforce of 60+ individuals, fostering community engagement
Social Services Coordinator
Mill Creek Care Centre
Barrie
06.2013 - 03.2018
- Conducted psychosocial assessments to enhance resident support
- Provided advocacy and support for Resident and Family Councils
Coordinator of Nursing Services
Mill Creek Care Centre
Barrie
06.2013 - 03.2018
- Managed attendance programs, workforce scheduling, and return-to-work policies
- Developed employee engagement initiatives, improving retention and workplace culture
- Co-chaired the Joint Occupational Health & Safety Committee
Recreation Therapist
Extendicare
Etobicoke
02.2000 - 04.2013
- Designed and implemented therapeutic programs to enhance residents' quality of life
- Supervised volunteers, students, and interdisciplinary teams, ensuring high service standards
- Managed departmental budgets and compliance with accreditation requirements
- Led customer service training programs, improving resident satisfaction
Education
Administrative Leadership Program -
Advantage Ontario
01.2017
Social Service Worker - Gerontology, Honours
Sheridan College
01.2000
Ontario Secondary School Diploma -
Mayfield Secondary School
01.1998
Skills
- Leadership
- Executive Management
- Strategic Planning
- Policy Implementation
- Operations Oversight
- Facility Oversight
- Budget Development
- Financial Control
- Stakeholder Relations
- Government Relations
- Change Management
- Organizational Development
- Compliance
- Risk Management
- Workforce Development
- Employee Engagement
Leadership And Certifications
- GPA Certified
- Fundamentals of Hospice Palliative Care
- Certified Mask Fit Tester
- Food Service Certification
- Certified Joint Health & Safety Committee Member (WSIB)
References
References available upon request.
Timeline
Executive Director
The Villa Care Centre
09.2020 - Current
Executive Director
Georgian Heights & Maple View Long-Term Care
11.2019 - 09.2020
Care Manager
Right at Home Canada
03.2018 - 11.2019
Admissions & Volunteer Coordinator
Mill Creek Care Centre
06.2013 - 03.2018
Social Services Coordinator
Mill Creek Care Centre
06.2013 - 03.2018
Coordinator of Nursing Services
Mill Creek Care Centre
06.2013 - 03.2018
Recreation Therapist
Extendicare
02.2000 - 04.2013
Administrative Leadership Program -
Advantage Ontario
Social Service Worker - Gerontology, Honours
Sheridan College
Ontario Secondary School Diploma -
Mayfield Secondary School
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