Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylie Jenkins

Sherwood Park,AB

Summary

Experienced Supervisor bringing 2.8 years of quality performance in supervisory roles focused on enhancing customer experience and satisfaction. Skilled in communicating and working effectively with customers and coworkers, delivering exceptional service, and receiving resulting positive performance feedback from managers and customers. Accustomed to defusing customer dissatisfaction and adjusting to changing environments/diverse customer needs, ensuring seamless service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor / Customer Service

IGA (Sobeys Co.)
07.2021 - Current
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Provided exceptional service to customers, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Created positive relationships with staff members, allowing open communication from both ends.
  • Proficient in operating cash registers with accuracy and efficiency, resulting in smooth customer transactions.

Childcare Provider

Katherine's Dayhome
09.2020 - 08.2021
  • Demonstrated ability to multitask and prioritize needs in a dynamic and high-energy setting.
  • Fostered positive relationships with families through effective communication and attentive care.
  • Managed diverse needs and preferences (in terms of food, activities, etc) with patience and adaptability.


Education

Bachelor of Arts - Psychology (After Degree in Education)

Concordia University of Edmonton
Edmonton, AB
12.2029

High School Diploma -

Salisbury Composite High School
Sherwood Park, AB
06.2022

Skills

  • Articulate, clear, and flowing communication skills when engaging with customers and coworkers
  • Team building and leadership proficiency
  • Ability to adapt efficiently to dynamic circumstances and diverse needs
  • Competency in effectively managing and resolving customer and colleague escalations

Certification

ProServe LIQUOR Staff Training

Timeline

Supervisor / Customer Service

IGA (Sobeys Co.)
07.2021 - Current

Childcare Provider

Katherine's Dayhome
09.2020 - 08.2021

Bachelor of Arts - Psychology (After Degree in Education)

Concordia University of Edmonton

High School Diploma -

Salisbury Composite High School

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Kaylie Jenkins