Kayleen Aquino
Fontana
Summary
Dynamic and results-oriented professional with extensive experience in customer service and recruitment coordination, notably at Kaiser Permanente. Excelled in enhancing customer satisfaction and streamlining service processes, demonstrating proficient computer skills and exceptional client advocacy. Proven track record in improving team productivity and implementing effective service delivery strategies.
Overview
3
3
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
03.2023 - Current
- Provided excellent customer service by answering telephone calls promptly and professionally.
- Inputted appointment data into the computer system for tracking purposes.
- Scheduled appointments for customers, ensuring accuracy and efficiency.
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
Service Coordinator
Kann Enterprises
11.2023 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Recruiter Coordinator
Priority Workforce
08.2022 - 11.2023
- Enhanced candidate experience by streamlining the recruitment process and implementing efficient communication strategies.
- Facilitated positive interview experiences by providing timely feedback to candidates and maintaining open lines of communication throughout the process.
- Negotiated competitive offers with selected candidates that aligned with company compensation guidelines while considering market trends.
- Trained junior recruitment coordinators on best practices in sourcing techniques, interviewing methods, and offer negotiations.
Payroll Coordinator
MDRN Staffing
01.2021 - 01.2023
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Ensured accurate payroll disbursements by closely monitoring tax deductions, benefit deductions, and garnishments.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
High School Diploma -
Summit High School
Fontana, CA05.2019
Skills
- Task Prioritization
- Service Monitoring and Evaluation
- Goal Setting
- Client Advocacy
- Telephone Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Coordinator
Kann Enterprises
11.2023 - 02.2024
Appointment Clerk
Kaiser Permanente
03.2023 - Current
Recruiter Coordinator
Priority Workforce
08.2022 - 11.2023
Payroll Coordinator
MDRN Staffing
01.2021 - 01.2023
High School Diploma -
Summit High School
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