Lisa Carlos
Los Angeles
Summary
Detail-oriented appointment clerk with a strong background in electronic health records management and customer service. Skilled in coordinating patient care and optimizing scheduling processes to improve patient attendance and satisfaction.
Overview
5
5
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
Los Angeles
11.2024 - Current
- Scheduled patient appointments using electronic health record systems.
- Managed incoming calls to assist patients with scheduling needs.
- Verified patient information for accuracy and completeness during check-in.
- Coordinated appointment reminders to enhance patient attendance rates.
- Assisted in processing insurance verifications for scheduled visits.
- Provided excellent customer service to ensure a positive patient experience.
- Maintained organized records of appointments and patient communications.
- Collaborated with medical staff to streamline appointment scheduling processes.
- Resolved customer complaints in a professional manner.
- Processed payments from patients, collected co-pays and kept accurate financial records.
Environmental Services Housekeeper
Kaiser Permanente
Los Angeles
09.2023 - 11.2024
- Maintained cleanliness in patient rooms and common areas throughout the facility.
- Operated industrial cleaning equipment to ensure thorough sanitation of surfaces.
- Followed safety protocols for handling cleaning chemicals and materials.
- Managed waste disposal processes according to environmental regulations and guidelines.
- Inspected areas for potential hazards and reported maintenance needs promptly.
- Restocked cleaning supplies to ensure availability for daily operations.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Medical Assistant
Universal Community Health Center
Los Angeles
03.2021 - 11.2021
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate patient records using electronic health record systems.
- Scheduled appointments and managed patient flow in a busy clinic environment.
- Educated patients on treatment plans and medication instructions.
- Collected and processed lab specimens for testing and analysis.
- Supported medical staff by preparing examination rooms and equipment.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Medical Assisting - Health Education
Concorde Career College
North Hollywood, CA12-2021
High School Diploma -
Santee Education Complex High School
Los Angeles, CA06-2018
Skills
- Electronic health records management
- Scheduling optimization
- Insurance verification
- Customer service excellence
- Patient communication skills
- Bilingual communication proficiency
- Sanitation compliance standards
- Administrative task coordination
- Vital signs measurement
- Infection control procedures
- HIPAA compliance
- Patient care coordination
- Phlebotomy techniques
- First aid and CPR certified
- Written and verbal communication
- Exam room preparation
- Room restocking
Languages
Spanish
Professional
Timeline
Appointment Clerk
Kaiser Permanente
11.2024 - Current
Environmental Services Housekeeper
Kaiser Permanente
09.2023 - 11.2024
Medical Assistant
Universal Community Health Center
03.2021 - 11.2021
Medical Assisting - Health Education
Concorde Career College
High School Diploma -
Santee Education Complex High School