Yusef J. Williams
Los Angeles
Summary
Dynamic manager with proven success at JRC Luxury Watch & Jewelry Repair, Inc., enhancing quality control and client relations. Expertise in process optimization and team leadership led to reduced turnaround times and increased customer satisfaction. Strong communication and problem-solving skills foster high-performance environments that drive measurable results.
Overview
17
17
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
West Los Angeles
07.2021 - Current
- Handle high volume calls, providing exceptional service in a structured call center environment
- Compose accurate messages for medical staff based on member requests, ensuring clear communication
- Retrieve and manage computerized data, maintaining precise records and activity logs
- Resolve challenging member interactions with effective problem-solving skills, enhancing member satisfaction
- Manage complex scheduling system, ensuring efficient patient flow and resource allocation
- Optimize appointment processes, reducing wait times and improving patient satisfaction
Housekeeping Attendant
Kaiser Permanente
West Los Angeles
11.2020 - 07.2021
- Cleaned and sanitized surgical and patient areas, ensuring a sterile environment
- Operated electrical cleaning equipment to maintain high standards of cleanliness
- Handled bio-hazardous waste disposal in compliance with safety protocols
- Maintained cleanliness standards in healthcare facilities, ensuring compliance with sanitation protocols
- Collaborated with medical staff to optimize patient care environments
Teacher - Actor - Director
The Second City
Chicago
09.2015 - 05.2020
- Led dynamic improv classes, directed innovative shows, and performed in main stage productions, fostering creativity and teamwork at The Second City
- Developed comprehensive curriculum for acting workshops, resulting in improved student performance and increased enrollment rates
- Collaborated with diverse teams to create and execute original theatrical productions, enhancing The Second City's reputation for cutting-edge comedy
Manager - Department
JRC Luxury Watch & Jewelry Repair, Inc.
Chicago
05.2008 - 05.2020
- Led luxury watch repair operations, enhancing quality control and client relations, achieving high customer satisfaction
- Implemented efficient processes, reducing turnaround time and boosting client satisfaction
- Managed staff, recruited and trained new employees, ensuring high performance and productivity
- Controlled stock and merchandising, consistently meeting sales targets and improving sales strategies
- Handled customer service, resolving queries and complaints effectively, enhancing customer loyalty
Education
Bachelor of Art - Speech Communication
Clark Atlanta University
Atlanta, GA01.1999
Skills
- Data management
- Scheduling coordination
- Customer service
- Quality control
- Process optimization
- Team leadership
- Effective communication
- Problem solving
- Interpersonal relations
- Task delegation
Timeline
Appointment Clerk
Kaiser Permanente
07.2021 - Current
Housekeeping Attendant
Kaiser Permanente
11.2020 - 07.2021
Teacher - Actor - Director
The Second City
09.2015 - 05.2020
Manager - Department
JRC Luxury Watch & Jewelry Repair, Inc.
05.2008 - 05.2020
Bachelor of Art - Speech Communication
Clark Atlanta University
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