Kaylee Halverson
Cochenour
Summary
Compassionate and dependable professional with over 8 years of experience providing client-centered support in healthcare, residential care, and customer service settings. Skilled in building positive relationships, maintaining accurate documentation, resolving conflicts, and assisting individuals in achieving personal goals. Strong communicator with experience working independently and collaboratively while handling confidential information with professionalism and discretion. Committed to supporting individuals through challenges, connecting them with resources, and helping them achieve meaningful outcomes.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Personal Support Worker
ParaMed Home Health Care
Red Lake
04.2023 - Current
- Provided compassionate support and assistance to clients in their homes, promoting independence and well-being.
- Maintained accurate and detailed client documentation in accordance with organizational standards.
- Built positive relationships with clients, families, and healthcare professionals through effective communication.
- Assisted clients in setting and achieving personal care and daily living goals.
- Demonstrated strong time management skills while coordinating care for multiple clients.
Personal Support Worker
Northwood Lodge
Red Lake
09.2018 - 05.2025
- Delivered high-quality care and support to residents in a long-term care environment.
- Maintained confidential resident records and completed required documentation accurately.
- Assisted residents with daily activities while promoting dignity and independence.
- Collaborated with interdisciplinary team members to support resident needs and care plans.
- Resolved concerns professionally and contributed to a positive living environment.
Residential Counselor
Tikinagan Child and Family Servives
Red Lake
10.2020 - 02.2023
- Supported youth in developing life skills, coping strategies, and positive behaviours.
- Built trusting relationships with youth while providing guidance and emotional support.
- Prepared detailed reports, case notes, and documentation in compliance with agency standards.
- Assisted clients in accessing community resources and support services.
- Managed challenging situations using conflict resolution and crisis intervention techniques.
Saw Mill
Eacom Timber
Ear Falls
06.2019 - 10.2020
- Worked safely and efficiently in a fast-paced production environment.
- Followed operational procedures and maintained quality standards.
- Demonstrated reliability, teamwork, and strong attention to detail.
Personal Support Worker
ParaMed Home Health Care
Red Lake
06.2016 - 09.2018
Customer Service Representative
Canadian Tire
Thunder Bay
09.2015 - 06.2016
- Assisted customers with product inquiries, purchases, and problem resolution.
- Provided professional and friendly customer service in a high-volume retail environment.
- Processed transactions accurately while handling cash and electronic payments.
- Responded to customer concerns and identified effective solutions.
Education
Personal Support Worker
Confederation College
Red Lake, ON 09.2017 - 06.2018
Rainy River High School
Rainy River, ONSkills
- Client support and advocacy
- Relationship building
- Confidentiality & privacy compliance
- Adaptability
- Communication
- Conflict resolution
- Empathy & compassion
- Documentation and data entry
- Attention to detail
- Time management
- Community based support
Languages
English
First Language
Timeline
Personal Support Worker
ParaMed Home Health Care
04.2023 - Current
Residential Counselor
Tikinagan Child and Family Servives
10.2020 - 02.2023
Saw Mill
Eacom Timber
06.2019 - 10.2020
Personal Support Worker
Northwood Lodge
09.2018 - 05.2025
Personal Support Worker
Confederation College
09.2017 - 06.2018
Personal Support Worker
ParaMed Home Health Care
06.2016 - 09.2018
Customer Service Representative
Canadian Tire
09.2015 - 06.2016
Rainy River High School