Kayla Palomba
Montreal
Summary
Dynamic and results-oriented professional with extensive experience in customer service. Excelled in enhancing client satisfaction. Skilled in communication and multitasking, adept at creating positive customer experiences and fostering a safe, welcoming environment. Demonstrated ability to solve problems and work effectively in team settings.
Overview
12
12
years of professional experience
Work History
Hairdresser/Costumer Service
In the Cut Hair Studio
06.2022 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Waitress
Porto Poulet
05.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hairdresser/Customer Service
LOV Coiffure
06.2020 - 06.2022
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Hairdresser/Costumer Service
Avanti Le Spa
09.2019 - 03.2020
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Hairdresser/Costumer Service
Nuva Beauty and Spa
07.2014 - 05.2019
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Sales Associate
Dynamite Clothing
09.2012 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certification - Hairdresser
International Hair School
Montreal03-2014
High School Diploma -
Des Sources
Montreal06-2012
Skills
Communication
Problem solving
Interpersonal
Empathy and Patience
Organizational
Critical thinking
Adaptability
Teamwork
Conflict resolution
Multitasking
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Hairdresser/Costumer Service
In the Cut Hair Studio
06.2022 - Current
Waitress
Porto Poulet
05.2022 - Current
Hairdresser/Customer Service
LOV Coiffure
06.2020 - 06.2022
Hairdresser/Costumer Service
Avanti Le Spa
09.2019 - 03.2020
Hairdresser/Costumer Service
Nuva Beauty and Spa
07.2014 - 05.2019
Sales Associate
Dynamite Clothing
09.2012 - 03.2014
Certification - Hairdresser
International Hair School
High School Diploma -
Des Sources
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