Lei Zhang
Toronto,ON
Summary
- Hardworking employee with customer service, multitasking, and time management abilities. Dedicated to providing exceptional customer experiences.
- An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
- Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
- Customer Services Officer with diverse industry background. Expertise in maintaining high customer satisfaction rates and resolving conflicts promptly. Skilled at building relationships and fostering positive work environments. Achievements include streamlining complaint handling processes and enhancing overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Costumer Service
snaplii
Toronto, Ontario
08.2023 - 06.2024
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Implemented new processes to improve customer service efficiency.
- Provided technical support to assist customers with troubleshooting software or hardware problems.
- Developed strategies to increase customer satisfaction levels and loyalty.
Sales Associate
Debenham department store
MUSCAT
09.2019 - 06.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Arts - Business Administration
Shanghai University
China07-2002
Skills
- Multitasking
- Friendly, Positive Attitude
- Troubleshooting
- Task Prioritization
- Communication
- Interpersonal Communication
- Computer Skills
- Supervision and leadership
- Flexible and Adaptable
- Decision-Making
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Microsoft Word
- Problem Resolution
- Excellent Communication
Timeline
Costumer Service
snaplii
08.2023 - 06.2024
Sales Associate
Debenham department store
09.2019 - 06.2023
Bachelor of Arts - Business Administration
Shanghai University
Similar Profiles
TONGHUA GUTONGHUA GU
Junior Bookkeeper at SnapliiJunior Bookkeeper at Snaplii
Chloe WangChloe Wang
Customer Service Representative at SnapliiCustomer Service Representative at Snaplii
OWEN CAOOWEN CAO
Senior Product Manager at Snaplii Inc.Senior Product Manager at Snaplii Inc.