MISAGH MANSOURI NEZHAD
Langley ,Canada
Summary
Dynamic customer service leader with proven success at Old Navy, enhancing customer satisfaction through effective team management and training. Skilled in communication and supervision, I excel in developing initiatives that drive results. Recognized for my dependable nature and ability to resolve issues promptly, ensuring a positive experience for all customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Costumer service operation lead
Old Navy
Langley, Canada
05.2023 - Current
- Lead and manage a team of customer service representatives
- Monitor customer service representative performance and provide feedback
- Develop customer service policies and procedures
- Handle customer inquiries, complaints, and comments
- Ensure customers’ issues are resolved in a timely manner
- Monitor customer satisfaction levels
- Develop customer service initiatives to improve customer satisfaction
- Provide customer service training to new and existing employees
Warehouse Worker
Structube
Surrey, BC
05.2022 - 08.2025
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Maintained accurate inventory records using computerized tracking systems.
- Received and tracked incoming inventory shipments.
Crew Member
McDonald’s
Langley, Canada
04.2022 - 05.2022
- Responsible for greeting the customers with a smile and Positive attitude and taking their order and making sure everything was correct.
- Responsible for packing each order and making sure the customers had everything they needed and great customer service.
- Responsible for taking orders on drive thru and making sure they get their order quickly without waiting over 4 to 5 minutes.
- Responsible for making sure all foods were dated to the correct expiration date and stored at correct temperatures.
- Protects establishment and patrons by adhering to sanitation and safety keeps kitchen staff informed by noting timing of meal progression.
Sales Associate
Mastermind Toys
Langley, Canada
10.2022 - 01.2022
- Provided excellent customer service by understanding customers' needs and recommending appropriate products
- Assisted in visual merchandising and maintaining store cleanliness
- Achieved and exceeded daily sales goals
- Built strong relationships with customers to drive repeat business
- Maintained product knowledge and stayed up-to-date on industry trends
Delivery Driver
digikala
Tehran, Tehran
10.2021 - 12.2021
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Education
Bachelor - computer science
Trinity Western University
Langley, BC09.2026
Skills
- Interpersonal skills
- Communication skills
- Customer service skills
- Team collaboration
- Cash handling
- Credit card transactions
- Multitasking
- Time management
- Flexible hours
- Supervision and leadership
- Customer relations
- Dependable and responsible
- Communication
- Customer service
References
References will be available upon request.
Certification
- serve it right
References
References available upon request.
Timeline
Costumer service operation lead
Old Navy
05.2023 - Current
Sales Associate
Mastermind Toys
10.2022 - 01.2022
Warehouse Worker
Structube
05.2022 - 08.2025
Crew Member
McDonald’s
04.2022 - 05.2022
Delivery Driver
digikala
10.2021 - 12.2021
Bachelor - computer science
Trinity Western University
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