Kayla Gomes
Toronto,Ontario
Summary
Dynamic social service professional with a proven track record in client-centered pre-arrival settlement services. Skilled in conducting needs assessments and developing tailored settlement plans. Proficient in managing client profiles through Salesforce CRM, recruiting and mentoring volunteers, and overseeing program budgets. Experienced in facilitating workshops, webinars, and live Q&A sessions on diverse settlement topics. Adept at managing outreach efforts, fostering partnerships, and creating engaging content across various platforms. Strong collaborator committed to maintaining up-to-date and accurate knowledge resources.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Youth Information and Referral Specialist
YMCA GTA - Next Stop Canada
Toronto , Ontario
2023.09 - Current
- Conducted comprehensive needs assessments to identify and address client's settlement needs.
- Developed comprehensive settlement plans for clients, encompassing key resources related to Canadian life, including health services, government assistance, community and family services, education, employment, and other essential support systems.
- Managed and maintained client profiles using Salesforce CRM.
- Recruited and onboarded program volunteers, ensuring alignment with organisational goals.
- Supervised and supported volunteer youth mentors, facilitating effective mentorship relationships.
- Managed the Youth Discussion Forum and NSC platform, providing expert responses to settlement-related inquiries across the NSC platform, including live chat,email, and as well as the Facebook page.
- Managed the budget for the youth program.
- Organised and facilitated the annual youth conference in compliance with IRCC requirements.
- Conducted webinars and live Q&A sessions on youth settlement topics, including post-secondary education in Canada, youth mental health support, elementary education, secondary education, and etc.
- Conducted outreach activities to establish partnerships with organisations for post-arrival services referrals.
- Coordinated with external organisations for content collaboration on webinars, blogs, and videos.
- Created engaging blog content for the NSC platform, produced and recorded high-quality videos and provided professional voiceovers for NSC platform materials.
- Collaborated with a team to manage and maintain the knowledge resources for Next Stop Canada, ensuring content was current, accurate, and free from duplication.
- Managed administrative tasks, including the validation of client eligibility, examination of required documentation, and verification of client information within the iCare system.
Field Placement Student
The Learning Enrichment Foundation
Toronto
2022.09 - 2023.04
- Conducted intakes and assessments of individuals to determine eligibility for social services programs.
- Maintained case files, records and documentation to ensure compliance with all regulations and policies.
- Assisted clients in navigating various community resources such as housing, food stamps, employment opportunities.
- Designed and produced posters and infographics for various organizational events including seminars, webinars, and training sessions.
- Conducted computer classes for newcomers, providing instruction and facilitation to enhance their digital literacy skills.
- Served as administrator for an additional site within the organization, overseeing tasks such as attendance management, visitor registration, and other administrative duties as assigned.
- Collaborated with colleagues to facilitate the seniors program, contributing to its successful execution and delivery of services.
Education
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
North York, ON2023-06
Bachelor of Science - Hospitality Management
Universidad De Sta. Isabel
Philippines2014-03
Skills
- Documentation Review & Referral Verification
- Problem-solving aptitude
- Adaptable and Flexible
- Interpersonal Communication
- Collaboration and Teamwork
- Attention to Detail
- Goal Setting, Organization and Time Management
- Caseload Management
- Accurate Documentation
- Microsoft Office
- Cultural Awareness
- Salesforce CRM
- iCare - Immigration Contribution Agreement Reporting
Environment (iCARE) - Trauma Informed Care
Accomplishments
- Graduated with Honors from Seneca College's Social Service Worker Program
Certification
- Certified Information and Referral Specialist
Languages
Tagalog
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Youth Information and Referral Specialist
YMCA GTA - Next Stop Canada
2023.09 - Current
Field Placement Student
The Learning Enrichment Foundation
2022.09 - 2023.04
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
Bachelor of Science - Hospitality Management
Universidad De Sta. Isabel
- Certified Information and Referral Specialist
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