Kayla Cortez
Fremont
Overview
12
12
years of professional experience
Work History
Express Beauty Boutique
Jessica Ganz
02.2013 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Resolved customer concerns diplomatically, maintaining positive relationships and fostering future business opportunities.
- Conducted in-store events to drive traffic, resulting in higher sales and increased brand awareness.
- Streamlined inventory management, ensuring optimal stock levels and minimizing product waste.
- Applied makeup for special events such as proms, weddings and galas.
- Implemented loss prevention strategies that reduced instances of shoplifting while preserving a welcoming atmosphere for shoppers.
- Educated customers on proper skincare routines, leading to improved skin health and repeat purchases.
- Provided expert color matching services for foundation shades, enhancing customers'' overall appearance and satisfaction levels.
- Conducted regular inventory audits for accurate record-keeping and informed ordering decisions.
- Used POS register systems to complete transactions.
- Demonstrated makeup application techniques, inspiring confidence in customers'' abilities to recreate looks at home.
- Provided exceptional service and support to customers.
- Kept work areas tidy and clean and products displayed attractively.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Graduate Certificate - Cosmetologist
Moler Cosmetics College
Hayward, CA06.2018
Aspects of Evidence
City College of San Francisco
San Francisco, CA03.2017
Skills
- Hair styling techniques
- Money handling
- Expert makeup application
- Customer support
- Continuous learning mindset
- Strong communication
- Product knowledge specialist
- Teamwork
- Friendly and outgoing
- Problem-solving
- Store opening and closing
- Conflict resolution
- FLUENT IN SPANISH
Timeline
Express Beauty Boutique
Jessica Ganz
02.2013 - Current
Graduate Certificate - Cosmetologist
Moler Cosmetics College
Aspects of Evidence
City College of San Francisco
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