Deanna petawabano
Mistissini,QC
Summary
Dynamic beauty salon owner with a proven track record at CreeAtive Flair Salon, excelling in client satisfaction and staff management. Expert in hair styling and committed to hygiene standards, I foster teamwork and collaboration, consistently enhancing the customer experience while training staff to deliver exceptional service.
Experienced with client relations, team leadership, and business operations. Uses expertise to ensure exceptional service delivery and operational efficiency. Knowledge of latest beauty trends and techniques, driving client satisfaction and business growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Beauty Salon Owner
Deanna Petawabano
07.2021 - Current
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Evaluated employee performance regularly through constructive feedback sessions, promoting continuous improvement of skills and knowledge among team members.
- Trained new team members on salon procedures, product knowledge, and customer service best practices to ensure consistent quality across all services.
- Negotiated favorable contracts with suppliers to secure competitive pricing on salon products without compromising quality.
- Streamlined appointment booking process with the implementation of an online scheduling system, resulting in improved customer convenience.
- Enhanced overall salon aesthetics by overseeing regular interior updates, creating a welcoming atmosphere for clients.
- Managed daily operations, ensuring smooth workflows and efficient staff scheduling for enhanced customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Delegated workplace responsibility to appropriate staff.
Secretary
Cree School Board
12.2018 - 06.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Improved office workflow by redesigning document submission process.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
No Degree - Office Administration
Algonquin College
No Degree - Hair Dressing
Algonquin College
09-2013
Skills
- Salon hygiene maintenance
- Hair styling techniques
- Cutting and trimming
- Skin care treatments
- Hair straightening
- Appointment scheduling
- Blow-drying techniques
- Hair coloring expertise
- Staff management
- Men's grooming
- Updo styling
- Hair braiding
- Bridal services
- Health and safety
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
Languages
English
Full Professional
Cree
Full Professional
Timeline
Beauty Salon Owner
Deanna Petawabano
07.2021 - Current
Secretary
Cree School Board
12.2018 - 06.2020
No Degree - Office Administration
Algonquin College
No Degree - Hair Dressing
Algonquin College
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