Manthan Virdi
Edmonton,AB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Softmoc
Edmonton, Alberta
08.2024 - 01.2025
- Handled cash register transactions accurately while providing excellent customer service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Organized merchandise displays according to seasonal promotions or special events.
Sheet Metal Worker
Temspec
Mississauga, Ontario
01.2024 - 07.2024
- Operated machinery such as shears, brakes, presses, punches, notchers and forming machines to shape sheet metal parts.
- Work from blueprints, drawings, models, or verbal instructions, using measuring instruments.
- Worked with a variety of metals, including aluminum, steel, and stainless steel.
Hospitality Worker
Niagara college teaching winery
Edmonton, Alberta
04.2023 - 01.2024
- Collaborated with staff members across departments to coordinate activities within the winery.
- Handled customer inquiries regarding product availability and pricing information.
- Provided customer service by answering inquiries and providing information about winery products.
- Conducted regular wine tasting events for customers, elevating brand awareness and loyalty.
- Travelled across to USA for wine exhibitions
F&B Supervisor
Playboy club
Chandigarh
12.2020 - 05.2022
- Organized special events, including menu selection and staffing requirements.
- Monitored inventory levels to ensure adequate stock levels at all times.
- Oversaw food preparation, production and presentation according to quality standards.
Guest Service Representative
Taj hotels
Chandigarh , Punjab
05.2018 - 11.2020
- Greeted, registered and assigned rooms to hotel or motel guests.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
Education
GED -
Niagara College
Welland, ON04-2024
Skills
- Problem-solving
- Customer service and satisfaction
- Guest experiences
- Hospitality
- Marketing
- Food and beverage operations
- Hotel marketing
Timeline
Assistant Manager
Softmoc
08.2024 - 01.2025
Sheet Metal Worker
Temspec
01.2024 - 07.2024
Hospitality Worker
Niagara college teaching winery
04.2023 - 01.2024
F&B Supervisor
Playboy club
12.2020 - 05.2022
Guest Service Representative
Taj hotels
05.2018 - 11.2020
GED -
Niagara College
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