Avneet Kaur
Halifax,NS
Summary
Dynamic professional with a rich background at companies like SoftMoc, adept in customer service and inventory management. Excelled in roles requiring advanced MS Office skills and exceptional team training abilities, significantly enhancing operational efficiency. Proven track record in retail operations management, underpinned by a commitment to excellence and a proactive approach to risk management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Assistant Manager
SoftMoc
12.2022 - 01.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, and monitored performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Concierge Representative
Blackbird Security
01.2022 - 12.2022
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient customer service, handled challenging situations with ease.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Associates and Cashier
Softmoc
11.2021 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Warehouse Associate
DB Schenker
10.2021 - 02.2022
- Consistently lifted materials weighing as much as 20-30 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Used machinery and equipment such as box cutters, and shrink-wrap guns.
Call Center Representative
Public Storage
10.2021 - 01.2022
- Maintained up-to-date knowledge of product and service changes to answer customer questions quickly and efficiently and increase sales.
- Gather source data including names, addresses, phone numbers, and credit card details for more than 1,000 customers, then input the information into customer service software.
- Promptly responded to 50+ inquiries and requests per day from prospective customers.
Executive Assistant- Strategic Business Communication
e-Valley Media House
09.2019 - 07.2021
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Admin-Assistant
Blue Print Advertisers
11.2016 - 06.2017
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Trainee in Admin Department
Blue Print Advertisers
08.2016 - 10.2016
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Interacted with customers under supervision to support operational objectives.
- Operated cash registers and managed financial transactions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Education
Associate of Arts - Arts
University Canada West
Vancouver, BC05.2023
Diploma in Arts and Business Communication -
Eden Institute of Technology Management
India01.2019
Diploma in General Studies -
Eden Institute of Technology Management
India01.2016
Senior Secondary Education -
CBSE
India01.2014
Secondary Education -
CBSE
India01.2012
Skills
- Advanced MS Office Suite
- POS System Experience
- Good Communication Skills
- Administrative Support
- Customer Service
- Risk Management
- Schedule & Calender Planning
- Deposit Preparation
- Visual Merchandising
- Inventory Control
- Team Training Development
- Multitasking
Certification
- Certificate Of Appreciation for Respecting the Moral and Ethical Values
- Certificate Of Participation in 11th National Cyber Olympiad
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Class 5 Driver's License
Availability
Full Time
Timeline
Senior Assistant Manager
SoftMoc
12.2022 - 01.2025
Concierge Representative
Blackbird Security
01.2022 - 12.2022
Sales Associates and Cashier
Softmoc
11.2021 - 12.2022
Warehouse Associate
DB Schenker
10.2021 - 02.2022
Call Center Representative
Public Storage
10.2021 - 01.2022
Executive Assistant- Strategic Business Communication
e-Valley Media House
09.2019 - 07.2021
Admin-Assistant
Blue Print Advertisers
11.2016 - 06.2017
Trainee in Admin Department
Blue Print Advertisers
08.2016 - 10.2016
- Certificate Of Appreciation for Respecting the Moral and Ethical Values
- Certificate Of Participation in 11th National Cyber Olympiad
Associate of Arts - Arts
University Canada West
Diploma in Arts and Business Communication -
Eden Institute of Technology Management
Diploma in General Studies -
Eden Institute of Technology Management
Senior Secondary Education -
CBSE
Secondary Education -
CBSE
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