Katrina Fiore

• Promotes a safe, confidential and supportive environment;
• Provides counselling support in the circle and individually in breakout rooms;
• Manages group dynamics ensuring participant’s engagement;
• Assists with attendance and managing technology components of a virtual group;
• Debriefs each session and provide input and ideas for improving subsequent sessions;
• Provides all services from an integrated, anti-racist, feminist, anti-colonial, anti-oppression, and trauma informed framework.

• Maintains up-to-date staff policies, onboarding procedures, employment contracts and salaries, benefits, leaves and holiday records

• Schedules and conducts intakes with clients then sets them up into client management system.
• Co-ordinates all annual general meeting and volunteer appreciation logistics, including but not limited to, support to management, bookkeeping, the Board of Directors, invitations, guest lists and attending to provide administrative.
and/or host support for in-person or virtual meetings
• Monitors reporting requirements to ensure compliance
• Assists the Executive Director with reports as required for Board Meetings, Annual General Meetings and funder requests
• Triages inquiries that come through main office telephone lines and email accounts and makes referrals
• Maintains office environment and welcome visiting guests and members
• Oversees the scheduling of volunteers on WSN’s 24-hour crisis line
• Oversees WSN’s Bingo fundraiser (Sundays 3-6pm, Bingo World in Newmarket), including attending, scheduling and training volunteers
• Assists in preparing all supporting information and schedules for the annual audit
• Manages all contracts, leases and other financial commitments with funders, vendors, partners, property manager and donors
• Controls and manage petty cash and the purchase order system
• Ensures that finance filing cabinets and other finance-related physical storage systems are appropriately secured
• Ensures compliance with respect to submission of timesheets to allow for payroll processing
• Maintains charitable donation records and prepares charitable receipts
• Works with the Bookkeeper and Executive Director to monitor reporting requirements

• Highly trained trauma informed crisis line responder who responds to crisis calls involving sexual violence, intimate partner violence, human trafficking and mental health challenges.
• Supports callers with problem solving and developing coping strategies using a strengths-based approach.
• Establishes safety with callers with immediate safety planning or future safety planning.
• Suggests appropriate referrals to community shelters, housing services, and DASA services.
• Provides information about sexual violence and other resources such as general information about reporting, child protection information, and DASA procedures.

▪Sought and built relationships with like-minded donors philanthropists;
▪ Collected, reviewed and organized WSN past and current philanthropist/donor data
▪ Collected, reviewed and organized external data on philanthropist/donor trends
▪ Developed and lead philanthropist/donor relations workplan
▪ Created philanthropist/donor engagement messaging and tools (i.e. outreach letter, outreach
tools, social media content; data/communications list)
▪ Compiled end of year philanthropist/donor relations results (successes, less successful initiatives, results, recommendations for next steps/sustainability)
▪ Provided all deliverables from an integrated, anti-racist, feminist, anti-colonial, anti-oppression,
and trauma informed framework.

• Created a short-term, focused outreach campaign about WSN’s hybrid model of supports/services;
• Drafted project communications and outreach tools
• Sourced advertising/design quotes from print and online media;
• Outreached to survivors, community at large, social service agencies, and groups, to raise awareness about WSN’s programs, services, intake and referral process;
• Provided all deliverables from an integrated, anti-racist, feminist, anti-colonial, anti-oppression and trauma informed framework.

• Outreached to and delivered virtual presentations about WSN to diverse and marginalized community groups, associations, and organizations in York Region;
• Successfully delivered 8 virtual presentations
• Managed all logistics related to scheduling, confirming and delivering each presentation;
• Compiled and submitted progress reports and statistics

-400 hour field placement in social work
- Trauma informed, anti-oppressive crisis counselling
-Conducted assessments and intake procedures
-Ensured shelter was up to public health standards
-Conducted daily client logging
-Adhered to legal responsibilities as a social worker
- Assisted with child and youth work occasionally
-Assisted in client advocacy
-Conducted referrals for other community resources
-Supervised by licensed social workers and counsellors with years of experience and expertise.

• Completed a 250 hour practicum over the course of a 4 month period.
• Assisted in volunteer development, coordination, and engagement
• Assisted as a co-facilitator in roundtable events
• Outreached to community organizations and partnerships
• Sexual violence and human trafficking youth services development and outreach
• Assisted in public education presentations to the community