RANDALL PROFITT
Woodbridge,Ontario
Summary
Experienced operations leader with 20+ year background in private and public sector Residential Property and Asset Management. Proficient in the oversight and operationalization of Multi-unit Residential Developments with a focus on maximizing revenues and the delivery of personalized resident services. Recognized as a team leader who creates a culture of employee engagement to achieve corporate goals. Adept at driving sustained improvements in fiscal management, productivity, quality and customer satisfaction while managing resources cost effectively. In-depth knowledge of property operations including product development leasing, budgeting, strategic planning and building plant and equipment.
Overview
25
25
years of professional experience
Work History
Regional Manager, Housing Operations
YORK REGION, Housing York Inc.
Newmarket, ON
08.2013 - Current
- Lead the property management of York Region’s Housing Corporation, Housing York Inc
- And delivered Federal, Provincial and Municipal housing programs in compliance with Ontario’s Housing Services Act
- Managed a staff of 6 managers and 40 public sector unionized employees to administer over 3,000 tenancies at 37 Properties valued at over a $1B that included townhomes, seniors’ buildings, and mixed-use high-rises as well as 5 commercial properties throughout York Region
- Operationalized several new developments and re-developments over a five-year period and successfully scaled up operations to meet the demands created by this 25% growth in inventory
- Contributed to the redevelopment of Housing York’s Woodbridge Lane location in Vaughan by initiating and implementing a relocation plan for 50 families from three existing properties at this location
- Collaborated with the Development Team to help manage the demolition of these properties and the construction and opening and rent up of a new multi-unit high-rise built at this location
- Implemented a different business model and approach to new social housing developments to ensure not only self- sufficiency, but also profitability, unlike previous projects which required tax levy funding to operate
- Offered 30% of suite inventory to market-paying tenants and ensured buildings were constructed to a standard to be competitive in the private market
- Generated enough revenue from market rents to offset cost of operations and subsidize the remaining 70% of inventory without Federal, Provincial or Municipal funding
- Achieved a 95% resident satisfaction rating as relates to the maintenance and resident services team and 97% rating as it relates to residents feeling respected.
Hotel Manager
SKYLINE HOTELS AND RESORTS, Pantages and Cosmopolitan
Toronto, ON
01.2012 - 08.2013
- Managed resident services and property operations at two residential buildings in downtown Toronto that included two boutique hotels within the complexes
- Ensured optimum performance and continual improvement in tenant and guest service, employee professionalism and performance, sales and marketing, revenue management, property appearance and profit
- Implemented and administered hotel’s first formalized customer service program
- Budgeted hotel’s first major capital expenditure in 8 years
- Project managed room renovations
- Reduces expenses as it relates to residential and hotel maintenance by 8% year over year
Director of Operations
MINTO APARTMENTS LTD, Minto Furnished Suites
Toronto, ON
01.2002 - 11.2011
- Responsible for the smooth and efficient distribution of all resources to ensure an exemplary resident experience at all touch points
- With 5 direct reports and a staff of 80, the Operations Department included Property Managers, Residents Services Managers, Leasing and Property Administrators, Maintenance Managers, Concierge and Door Staff, Resident Services Coordinators, Superintendents, Building Cleaners and Room Attendants
- Contributed to the development and ensured successful opening of Minto Yorkville, Toronto’s first luxury rental projects in decades, a 181-suite complex with residential rents ranging from $2,500 to $25,000 per month
- Consulted with construction and third-party vendors to ensure the successful delivery of ground floor commercial space occupied by boutique grocery store Pusateri’s
- Directed the leasing, resident and commercial services and all financial activities including the creation and execution of budgets and capital plans for building operations for 1,200 apartments and 17 buildings of the furnished suite division in Toronto, Mississauga, and Ottawa
- Managed financial activities for building operations and separate furnished suite divisions representing revenue of $8M and $20M respectively
- Initiated the set-up of 108 furnished suites at other Minto managed developments and increased premium suite inventory from 2 suites to 10 adding $3.1 in additional revenue annually
- Reduced expenses by 10% overall for one year period while improving resident satisfaction as based on in house surveys from 89% to 93% over the same period
- Hired trained and motivated both 60 unionized and non-unionized staff with less than 20% turnover over a nine-year period.
WAREHOUSE MANAGER
OAKWOOD WORLDWIDE
Toronto, ON
05.2000 - 12.2001
- Reporting to the Regional Vice President of the Home Service Division, managed the supply chain process including planning, directing, and coordinating the storage and distribution of company assets in the Toronto area
- Managed warehouse operations with 25,000 furnished apartments worldwide within tight time constraints for employee relocation for Fortune 500 companies
- Launched successful opening of Oakwood Worldwide’ s first Home Services Operation in the Canadian market
- Developed operational procedures which resulted in the highest ranking for cleanliness and product quality for Oakwood Worldwide in all North America as captured in customer surveys
- Provided apartment setup, housekeeping, and related services to furnished apartments
- Oversaw warehouse operation and employed utility workers, warehousemen and drivers.
Education
Bachelor of Commerce - Hospitality Management
Toronto Metropolitan University
06.1990
Bachelor of Arts - Political Science
Dalhousie University
Halifax, NS06.1987
Architecture Studies
Technical University of Nova Scotia
Halifax, NS1987
Skills
- Property Operations and P&L Management
- Product Research, Development, and Implementation
- Product and Service Quality Improvements
- Capital Project Management
- Team Leadership and Workforce Training
- Customer Service
- Change Management and Leading new Processes
- Building Systems management
Affiliations
Change Management, Effective Communication, Inspired Leadership, Sprott School of Business, Carleton University, Ottawa
Media Training, York Region Corporate Communications, Newmarket
Timeline
Regional Manager, Housing Operations
YORK REGION, Housing York Inc.
08.2013 - Current
Hotel Manager
SKYLINE HOTELS AND RESORTS, Pantages and Cosmopolitan
01.2012 - 08.2013
Director of Operations
MINTO APARTMENTS LTD, Minto Furnished Suites
01.2002 - 11.2011
WAREHOUSE MANAGER
OAKWOOD WORLDWIDE
05.2000 - 12.2001
Bachelor of Commerce - Hospitality Management
Toronto Metropolitan University
Bachelor of Arts - Political Science
Dalhousie University
Architecture Studies
Technical University of Nova Scotia
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