Katie Sexton
Arnprior,ON
Summary
Currently, I am a Customer Experience Associate with the Arnprior branch, looking to further my career with Scotiabank. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Scotiabank
Arnprior, Ontario
05.2022 - Current
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Educated customers about different types of banking services available at the branch.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Education
High School Diploma -
Boldon Comprehensive School
Boldon, Tyne And Wear, UK06-1995
Skills
- Transaction processing
- Customer education
- Customer service
- Effective communication
- Attention to detail
- Multitasking and prioritization
- Relationship building
- Calm and professional under pressure
Certification
- Currently working towards Mutual Funds Licence
Timeline
Customer Experience Associate
Scotiabank
05.2022 - Current
High School Diploma -
Boldon Comprehensive School
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