Indah Ungsi
Edmonton,AB
Summary
Dynamic Customer Experience Associate with a proven track record at TD Bank, excelling in customer relationship development and transaction processing. Recognized for enhancing customer satisfaction through effective issue resolution and upselling strategies. Skilled in maintaining regulatory compliance while fostering a professional and courteous environment.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
TD Bank
04.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer issues efficiently, enhancing overall satisfaction levels.
- Collaborated with team members to streamline service delivery processes.
- Provided accurate product information to support customer decision-making.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Maintained up-to-date knowledge of bank policies and procedures.
- Conducted follow-ups on customer feedback to improve service quality.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
Co Manager
YM INC.
08.2024 - 03.2025
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Assistant Store Manager
Dollar Tree
03.2022 - 07.2024
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Ensured compliance with company policies, safety regulations, and operational standards throughout the store environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Bachelor of Arts - Accounting
Airlangga University
Surabaya, IndonesiaSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Customer relationship development
- Listening and comprehension
- Relationship building
- Sales and Cross-selling
- Customer needs assessment
- Transaction processing
- Regulatory compliance
- Stress tolerance
- Transaction processing accuracy
- Financial transactions
- Data inputting
Accomplishments
- Achieved Legendary Experience Index Survey Target
- Achieved product recommendation target
- Contribute in branch investment target
Timeline
Customer Experience Associate
TD Bank
04.2025 - Current
Co Manager
YM INC.
08.2024 - 03.2025
Assistant Store Manager
Dollar Tree
03.2022 - 07.2024
Bachelor of Arts - Accounting
Airlangga University