Sachin Sebastian
Customer experience associate
Listowel,ON
Summary
Dedicated and customer-focused individual seeking the position of Customer Experience Associate at Scotiabank. Bringing proven customer service skills, a commitment to building strong customer relationships, and the ability to promote digital banking options to enhance customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Scotiabank
05.2024 - Current
- Asked customers questions to determine, verify and solve common problems.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Increased customer retention rates through consistent delivery of outstanding service experiences.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Associate
Walmart
06.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Senior Area Sales Executive
ITC LTD
08.2017 - 11.2022
- Identified areas of improvement in internal processes for better alignment with company goals and objectives.
- Leveraged CRM tools effectively for efficient data tracking.
- Implemented effective time management techniques for optimized daily performance of area sales teams.
- Assisted regional manager with forecasting sales trends accurately to inform future business decisions.
- Delivered exceptional customer service, addressing concerns promptly while maintaining high levels of client satisfaction.
- Enhanced team productivity by providing coaching, guidance, and training to junior sales executives.
- Managed budgets responsibly to ensure maximum return on investment for promotional activities within the region.
- Cultivated long-lasting partnerships with key accounts, ensuring customer satisfaction and loyalty.
- Mentored new hires in effective selling techniques, resulting in enhanced team performance over time .
Customer Service Executive
Signature Honda
06.2015 - 05.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Education
Bachelor of Computer Applications - Computational Science
Mangalore Universotyq
04-2015
Skills
- Proficient in MS Office (Word, Excel, Outlook) usage
- Customer Service
- Effective verbal communication skills
- Financial Services
- Banking Solutions
- Cash Handling
- Multi-tasking skills
- Regulatory compliance
- Sales and Upselling
- Team Work
- Problem solving
- Adaptability
- Leadership
- Attention to detail
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Certification
Customer Service Foundations: Building Rapport
Retail Sales: Selling Techniques
Customer Service Foundations: Building Rapport
This certificate attests to my mastery of foundational customer service principles, particularly in building rapport with customers. Through this course, I've honed my ability to establish strong connections, address inquiries effectively, and provide personalized assistance to meet diverse customer needs. Completion of this course underscores my commitment to delivering exceptional customer experiences.
Personal Information
Title: Customer Experience Associate
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Customer Experience Associate
Scotiabank
05.2024 - Current
Associate
Walmart
06.2023 - Current
Senior Area Sales Executive
ITC LTD
08.2017 - 11.2022
Customer Service Executive
Signature Honda
06.2015 - 05.2017
Bachelor of Computer Applications - Computational Science
Mangalore Universotyq
Similar Profiles
Abhishek WahalAbhishek Wahal
Senior Manager at ScotiabankSenior Manager at Scotiabank
Tebah Al-SafiTebah Al-Safi
Customers Experience Associate at ScotiabankCustomers Experience Associate at Scotiabank
HARSHIL PATELHARSHIL PATEL
Customer Experience Associate, Kitchener at ScotiabankCustomer Experience Associate, Kitchener at Scotiabank