Isabella Quintero
Oakville
Summary
Professional in customer experience, skilled in enhancing client satisfaction and loyalty. Strong background in resolving issues, implementing feedback, and improving processes. Effective team collaborator, adaptable to changing needs, and driven to achieve results. Proficient in communication, problem-solving, and customer relationship management.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
08.2024 - Current
- Offering guidance, utilizing excellent interpersonal abilities and business knowledge always to attempt to understand our client's needs and expectations, and then surpass them
- Follow standard procedures to manage customer problems and escalate nonstandard activities as needed
- Provide consumers with clear and relevant advice on banking products and processes through human interactions
- Promote banking solutions and complete business operations on time and accurately to meet assigned goals and objectives
Customer Service Representative / Starbucks Barista
Longo's
08.2021 - 05.2028
- Greet customers by welcoming them into the store with a friendly and positive attitude
- Answer questions by providing product information, and resolve product issues
- Maintaining inventory and managing storage, supplies and other necessities
- Making drinks both hot and iced by following original recipes or per customer request
- Processing food and drink orders, by handling cash, credit/debit and Starbucks rewards
- Cleaning and replenishing work area during opening, mid-day, and closing
Education
Bachelor Of Arts - Professional Communications
Toronto Metropolitan University (Formerly Ryerson University)
04.2028
Ontario High School Diploma -
Iroquois Ridge High School
06.2023
Skills
- Marketing & advertising expertise
- Confident communicator
- Flexible
- Finance background
- Transaction Processing
- Remote Office Availability
- Teamwork and Collaboration
- Sales and Upselling
Strengthsandexpertise
- Marketing & advertising expertise
- Confident communicator
- Flexible
- Strong work ethic
- Finance background
- Multitasking
- Collaborative
- Customer service experience
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Experience Associate
TD Canada Trust
08.2024 - Current
Customer Service Representative / Starbucks Barista
Longo's
08.2021 - 05.2028
Ontario High School Diploma -
Iroquois Ridge High School
Bachelor Of Arts - Professional Communications
Toronto Metropolitan University (Formerly Ryerson University)
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