KAZI FAKIHA ISLAM
Ottawa,Canada
Summary
Marketing executive with over two years of experience in product launches, campaign development, and tactical planning. Possesses a deep understanding of market trends and customer preferences, with proficiency in Salesforce and other CRM software. Demonstrates a strong ability to exceed objectives through strategic planning and effective communication. Proven track record in providing excellent customer service, developing marketing strategies, and managing office and administrative tasks. Highly adaptable and motivated, with experience in various industries, including retail, education, and landscaping.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Walmart
03.2022 - Current
- Provided excellent customer service, resolved issues, and assisted with product location and purchasing decisions.
- Maintained floor coverage and coordinated with team members to ensure efficient store operations.
- Handled administrative tasks related to merchandise management and customer service.
- Assisting with all inspecting OMNI functions such as site-to-store, pick-up from the store, and ship from-the-store.
Proctor (Student Scheduling and Examination Service)
Carleton University
12.2023 - 03.2024
- Assisted in scheduling and coordinating exam sessions, ensuring a smooth and organized process.
- Managed administrative tasks, ensuring compliance with institutional policies and procedures.
- Communicated effectively with students, faculty, and staff regarding exam-related information.
Sales and Marketing Executive
Sino Bangla Landscaping Limited
01.2020 - 10.2021
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Analyzed sales and marketing data for improved strategies.
- Mentored junior staff members, fostering their professional growth as well as enhancing overall team performance levels.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Attended monthly sales meetings.
Marketing Intern
Steeltech Industries Limited
09.2019 - 12.2019
- Assisted in creating presentation materials and managed digital communication channels.
- Conducted market and competitor analysis to support strategic decision-making.
- Supported the marketing team with administrative tasks, including CRM updates and content creation.
Education
Masters - Technology Innovation Management
Carleton University
Ottawa, Ontario04.2024
BBA - Marketing
North-South University
Dhaka, Bangladesh12.2019
Higher Secondary Certificate (HSC) - Business Studies
Viqarunnisa Noon School and College
Dhaka, Bangladesh04.2014
Secondary School Certificate (SSC) - Business Studies
Viqarunnisa Noon School and College
Dhaka, Bangladesh02.2012
Skills
- Office Administration: Coordinating office services, managing supplies and equipment, organizing work priorities, and overseeing administrative procedures
- Customer Service: Excellent communication skills, courteous service, and strong telephone etiquette
- Microsoft Office Suite: Word, PowerPoint, and Excel
- Social Media Monitoring
- CRM Software: Salesforce
- Marketing & Communication: Strategize and develop marketing plans, market research, and social media marketing
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Proctor (Student Scheduling and Examination Service)
Carleton University
12.2023 - 03.2024
Customer Experience Associate
Walmart
03.2022 - Current
Sales and Marketing Executive
Sino Bangla Landscaping Limited
01.2020 - 10.2021
Marketing Intern
Steeltech Industries Limited
09.2019 - 12.2019
Masters - Technology Innovation Management
Carleton University
BBA - Marketing
North-South University
Higher Secondary Certificate (HSC) - Business Studies
Viqarunnisa Noon School and College
Secondary School Certificate (SSC) - Business Studies
Viqarunnisa Noon School and College
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