Katie Bouché
Oakland
Summary
Dedicated non-profit professional with over 20 years of experience in public health, homelessness and supportive housing, mental health, substance use and harm reduction. Ability to lead and support teams using a lens of cultural humility and racial equity. Collaboration with diverse community stakeholders and program participants to build strong partnerships.
Overview
18
18
years of professional experience
Work History
Support Services Manager
Tenderloin Neighborhood Development Corporation
06.2019 - 08.2024
- Build, manage, and supervise a team of 19 Social Workers, ensuring timely and accurate completion of daily tasks
- Provide clinical guidance, coaching and mentorship, conduct performance evaluations, and establish inclusive work culture
- Develop, implement, and maintain policies and procedures for the Support Services department
- Manage and oversee Program Contracts with the City & County of San Francisco
- Ensure programmatic and staff compliance with all funding reporting requirements and data management systems
- Programmatic budget management for 8 sites
- Engage in monthly Cultural Humility Leadership coaching with Dr. Melanie Tervalon
- Provide interdepartmental leadership and consultation to Property Management and Housing Development staff
- Compile monthly, quarterly, and year-end reports
Social Work Site Supervisor
Tenderloin Neighborhood Development Corporation
01.2016 - 06.2019
- Provided coaching, training and development, and supportive supervision to Social Work Staff
- Provided comprehensive service delivery to a caseload of 45 tenants with complex medical, mental health, and substance use issues using a lens of Cultural Humility and Harm Reduction principles
- Provided crisis management, de-escalation and intervention
- Represented TNDC as a member of the Safer Inside Working Group to advocate for a Overdose Prevention Space in San Francisco
- Proficiency in San Francisco's Department of Homelessness & Supportive Housing's HMIS Clarity database and TNDC’s internal Salesforce database
- Uphold policies and procedures to meet program contract obligations with the City & County of San Francisco
Program Manager
San Francisco AIDS Foundation
07.2010 - 10.2015
- Provided program management of SFAF’s Syringe Access Services, California’s largest Syringe Access Program serving 12,000 participants per year
- Supervised a team of 10 staff to ensure programmatic objectives were met
- Collaborated with San Francisco Department of Public Health to develop and deliver trainings to community based organizations
- Implemented community engagement strategies to build relationships with community members, business owners, and SFPD to promote awareness of HIV and Hepatitis C prevention programs within a solution focused framework
- Established and expanded a city-wide syringe disposal program in close collaboration with San Francisco Department of Public Health
- Programmatic budget management
- Facilitated Drug Overdose Prevention Education (DOPE) training and prescription Naloxone distribution to participants at risk for opiate overdose
- Represented the program and organization in media communication
- Served as primary point of contact for multi-agency San Francisco Department of Public Health city-wide contract
Logistics Coordinator
San Francisco AIDS Foundation
06.2006 - 07.2010
- Managed the logistical operations of 11 weekly syringe access sites for the HIV Prevention Project
- Supervised two full time logistics staff and up to ten part-time contract staff
- Fostered collaboration and teamwork, by providing space for staff to share their personal ideas and contributions to the program
- Responsible for scheduling, training, and day to day operations of HPP sites
- Established and maintained relationships with vendors, and coordinated the removal of bio-hazard waste with the medical waste disposal company
- Ordered, tracked, and maintained supply inventory within the allotted monthly budget
- Collaborated on developing and facilitating day-long trainings for new volunteers
- Provided HIV test counseling at syringe access/needle exchange sites and candidly discussed sexual and/or injection-related risk for HIV
Education
Masters in Counseling Psychology - Community Mental Health
California Institute of Integral Studies
San Francisco, CA12-2013
Bachelor of Arts - Social Work
Providence College
Providence, RI05-1997
Skills
- Systems thinking approach to problem solving
- Proficiency in Microsoft Office, Salesforce and Clarity HMIS database platforms
- Ability to use and practice the principles of Cultural Humility
- Clinical and administrative oversight
- Program and Policy Development
- Logistical operations
Affiliations
Timeline
Support Services Manager
Tenderloin Neighborhood Development Corporation
06.2019 - 08.2024
Social Work Site Supervisor
Tenderloin Neighborhood Development Corporation
01.2016 - 06.2019
Program Manager
San Francisco AIDS Foundation
07.2010 - 10.2015
Logistics Coordinator
San Francisco AIDS Foundation
06.2006 - 07.2010
Masters in Counseling Psychology - Community Mental Health
California Institute of Integral Studies
Bachelor of Arts - Social Work
Providence College
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