Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebony Spires

Oakland

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Intervention Specialist

EBAC
2023 - Current
  • Built strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Promoted a positive learning environment by incorporating social-emotional learning strategies into daily activities.
  • Facilitated small group instruction for targeted skill development, enhancing academic growth for all participants.
  • Provided ongoing assessment of student progress, adjusting interventions as needed to optimize results.
  • Ensured a smooth transition between grade levels and school settings for students with disabilities through careful planning and collaboration with stakeholders.

Childcare Provider

Ms Ebony's Childcare
02.2020 - Current
  • Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
  • Developed age-appropriate activities to engage children and foster learning.
  • Promoted children's emotional development by encouraging respect of others.
  • Cared for children of varying ages in a home setting.

Security Guard

Allied Universal
10.2017 - 02.2020
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Communicate with fellow officers and employees via a two way radio.
  • Operate a multi line phone and transferring to the appropriate location.
  • Monitoring the FCC panel as well as the security system panels!

Security Supervisor

Computers and Electronics, Securitas Security Services USA
01.2015 - 03.2017
  • Supervise and lead my team in the highest quality of my experience.
  • Create or implement security standards, policies, and procedures.
  • Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
  • Communicate security status, updates, and actual or potential problems, using established protocols.
  • Train subordinate security professionals or other organization members in security rules and procedures.
  • Maintain order and ensure adherence to safety rules.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Communicate using a two way radio.

Personal Assistant

Ms Days Daycare
11.2011 - 01.2013
  • Maintain a safe play environment.
  • Observe and monitor children's play activities.
  • Sanitize toys and play equipment.

Education

High School Diploma - Basic

Berkeley Adult School
Berkeley, CA
06.2005

Skills

  • Collaborative teamwork
  • IEP development
  • Parent-teacher collaboration
  • Strong collaboration skills

Certification

  • Child Care
  • Foster Care

Timeline

Childcare Provider

Ms Ebony's Childcare
02.2020 - Current

Security Guard

Allied Universal
10.2017 - 02.2020

Security Supervisor

Computers and Electronics, Securitas Security Services USA
01.2015 - 03.2017

Personal Assistant

Ms Days Daycare
11.2011 - 01.2013

High School Diploma - Basic

Berkeley Adult School

Intervention Specialist

EBAC
2023 - Current

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Ebony Spires