JOHNESHA BROOMFIELD
San Francisco
Summary
Customer service professional with a proven track record in identifying and addressing client needs to enhance service outcomes. Expertise in maintaining high standards of customer care while driving operational excellence. Strong ability to resolve issues efficiently and improve customer satisfaction metrics.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Tenderloin Neighborhood Development Corporation
08.2024 - 07.2025
- Managed incoming calls, efficiently directing clients to appropriate personnel for specific inquiries.
- Welcomed visitors and customers with professionalism, providing knowledgeable assistance and support.
- Streamlined daily office operations, including mail distribution, document scanning, and data entry tasks.
- Created a welcoming atmosphere for visitors, enhancing overall first impressions of the organization.
- Maintained organized reception area to ensure a tidy and professional environment.
Executive Assistant to CEO
United Council of Human Services
11.2022 - 05.2024
- Executed comprehensive administrative tasks, including filing, copying, scanning, and managing multi-line phone system.
- Ensured document accuracy through meticulous proofreading prior to distribution or submission to external parties.
- Streamlined interdepartmental communication to enhance collaboration and operational efficiency.
Retail Sales Associate
Goodwill Inc
09.2020 - 10.2022
- Processed transactions efficiently with point-of-sale systems and managed cash registers.
- Analyzed inventory levels and assisted in restocking shelves to optimize customer product availability.
- Greeted customers and provided assistance with product inquiries and purchases.
Customer Service/Sales Rep
Boost Mobile
02.2018 - 07.2019
- Resolved customer inquiries and delivered exceptional service.
- Completed paperwork for account setups and closures.
- Reconciled daily transactions and cash drawer, addressing discrepancies.
Education
High School Diploma -
Five Keys Charter
San Francisco, CASkills
Administrative operations
Customer support management
Timeline
Receptionist Administrator
Tenderloin Neighborhood Development Corporation
08.2024 - 07.2025
Executive Assistant to CEO
United Council of Human Services
11.2022 - 05.2024
Retail Sales Associate
Goodwill Inc
09.2020 - 10.2022
Customer Service/Sales Rep
Boost Mobile
02.2018 - 07.2019
High School Diploma -
Five Keys Charter
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