Katherine Vandermey
Nanaimo,BC
Summary
Results-driven Administrative Team Lead with a strong background in complex problem-solving and customer relationship management. Adept at supporting teams to achieve operational excellence and client satisfaction.
Overview
16
16
years of professional experience
Work History
Administrative Team Lead
Government of Canada
Nanaimo, BC
03.2023 - Current
- Oversee the preparation and routing of staffing actions, aiding managers with the staff plan.
- Support managers through financial reviews, while meeting corporate deadlines, and ensuring accurate forecasts.
- Supervise the processing of invoices and credit card statements.
- Utilize the SAP financial system, and support managers and administrative clerks.
- Delivered essential finance, HR, administration, and contracting services to enhance operational efficiency.
Administrative Assistant
Silvester & Associates
Langley, BC
03.2020 - 01.2023
- Utilized MS Office systems extensively, including Excel and Outlook, to enhance productivity.
- Advised farm managers on application processes for temporary foreign work programs and provided admin support
- Managed all farm client accounts, ensuring comprehensive support and satisfaction.
- Maintained calm and organized approach during challenging regulatory changes due to COVID-19.
Administrative Assistant
West Coast Gardens
Surrey, British Columbia
09.2009 - 05.2013
- Handled all incoming phone calls as primary customer service representative, ensuring customer inquiries were addressed promptly.
- Supported team during peak periods, contributing to smoother operations and improved customer service.
- Managed administrative tasks for busy garden center, coordinating hundreds of moss basket pre-orders to meet customer demand.
Education
High School Diploma -
Langley Secondary School
Langley, BC06-2002
Some College (No Degree) - Counselling
Vancouver Community College
Vancouver, British ColumbiaSkills
- Financial reporting and records management
- Customer relationship management
- Team coordination
- Business administration
- Effective communication
- Complex Problem-solving
Affiliations
Volunteer, Langley Hospice Society
Timeline
Administrative Team Lead
Government of Canada
03.2023 - Current
Administrative Assistant
Silvester & Associates
03.2020 - 01.2023
Administrative Assistant
West Coast Gardens
09.2009 - 05.2013
High School Diploma -
Langley Secondary School
Some College (No Degree) - Counselling
Vancouver Community College