Mandy Flynn

Work History

Administrative Team Lead

True North Psychological Services

08.2020 - Current

Responsible for hiring, training, and evaluating administrative staff and billing clerks
Strong leadership and supervisory skills
Proficient in medical office software and electronic health records (EHR) systems, Veteran's Affairs, Lifemark Rehab program, Workers Compensation Board and Blue Cross
Detail-oriented with strong organizational abilities
Strong and clear knowledge of medical billing and coding practices
Clear understanding of healthcare(mental health) regulations and compliance requirements
Assigned tasks and delegating work effectively
Provided coaching and performance feedback to team members
Addressed staff concerns and resolving conflicts
Scheduled appointments and managing patient intake and registration process
Optimized appointment scheduling to minimize wait times
Coordinated with medical providers to ensure smooth patient transition
Maintaining accurate patient records and electronic health records (EHR)
Oversee billing and coding processes, including claim submission and follow-up
Ensured compliance with HIPAA regulations and other healthcare laws
Managing office supplies and inventory
Liaison between administrative staff, medical providers, and patients
Communicated important information to staff and patients clearly and effectively
Addressed patient concerns and complaints promptly
Identified areas for improvement within administrative processes
Implemented changes to optimize efficiency and patient experience
Monitored key performance indicators (KPIs) related to administrative operations
Maintain books (using Quickbooks online)
Enforce existing policies and procedures
Updated and prepared new policies and procedures as required
Manage operational issues with respect to lease and office space
Coordinated external services (cleaners, painters, building maintenance and security)
Improved team productivity by coordinating daily schedules and tasks.
Enhanced team communication and collaboration with regular meetings and follow-ups.
Monitored project timelines for successful completion of deliverables.
Increased efficiency, delegating tasks according to team strengths.
Guided team to achieve project milestones through effective leadership.
Facilitated conflict resolution to maintain a harmonious work environment.
Implemented process improvements for optimizing team performance.
Trained new team members to ensure seamless integration into existing workflows.
Encouraged professional development, promoting skills enhancement within team.
Boosted team morale by recognizing individual and group achievements.
Developed strategic plans for project execution, ensuring alignment with company goals.
Provided technical guidance and support to team members.
Enhanced communication between departments by organizing regular meetings and fostering open dialogue.
Managed and oversaw grant fund for compliance with applicable state, federal and local laws and regulations.
Provided exceptional support to executive staff by managing schedules, arranging travel logistics, and preparing materials for presentations.
Managed multiple projects simultaneously, consistently meeting deadlines and exceeding expectations for quality.
Initiated check requests, purchase requisitions and work orders for approval.
Created detailed reports for upper management, highlighting successes and areas needing improvement within the department.
Organized company-wide events including holiday parties and team-building activities to foster camaraderie among employees.
Negotiated contracts with vendors for necessary services or supplies at competitive rates while maintaining excellent working relationships.
Reduced errors in documentation by implementing a thorough review process and providing training to team members.
Streamlined invoice processing procedures leading to reduced delays in payment cycles from clients or vendors.
Acted as a liaison between management and staff, addressing concerns promptly to maintain a positive work environment.
Established a system for tracking employee performance, providing regular feedback and identifying areas for professional growth.
Collaborated with other team leads to identify opportunities for cross-departmental collaboration, resulting in improved workflows.
Resolved complex issues with internal and external stakeholders by utilizing strong problem-solving skills and demonstrating excellent communication abilities.
Assisted with budget planning and expense tracking to ensure financial goals were met throughout the fiscal year.
Developed a comprehensive onboarding program for new hires, ensuring smooth integration into the team and faster productivity.
Handled departmental information technology needs and acted as departmental liaison with information systems.
Implemented new software systems for project management, significantly reducing time spent on manual tracking methods.
Oversaw daily operations of the administrative team, delegating tasks appropriately to maximize productivity and meet key objectives.
Facilitated training sessions focused on improving specific skill sets within the administrative team such as data analysis or customer service techniques.
Ran complex calendars of department leader and staff, using independent judgment based on knowledge of priorities and resources.
Improved overall office organization by creating an efficient filing system and maintaining accurate records of all documents.
Functioned as key resource within department on administrative matters and independently resolved issues and questions.
Increased team efficiency by streamlining administrative processes and implementing time-saving strategies.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Volunteered to help with special projects of varying degrees of complexity.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Established administrative work procedures to track staff's daily tasks.
Liaised between clients and vendors and maintained effective lines of communication.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Performed research to collect and record industry data.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Development Officer

Landmark East School

01.2010 - 06.2020

Oversee all logistics for two annual fundraising campaigns
Create and nurture relationships with key stakeholders ensuring their continued support of the organization
Creating comprehensive event plans which include timelines, budgets and responsibilities
Overseeing the planning and implementation of all special events (Golf tournament, Walkathon and Open House), including monitoring spending and incoming funds
Serving as an event liaison to all venue managers and staff including troubleshooting, organizing supplies and the renting of equipment for each event
Work with media contacts (television, radio and print) to ensure promotion of all events
Lead staff person for event day logistics
Create all promotional materials for events
Create the event text and provide images for the website
Ensure donors, sponsors and volunteers are recognized and thanked
Recruit and manage staff and volunteers to assist with events
Create sponsorship proposals and tools to maximize donor participation
Identify and approach prospective corporate sponsors and partners
Research and source possible gift in kind donations to keep event costs low
Research, write and submit grant and foundation applications
Provide support to the Development Director, Board of Directors and key volunteers in major gift solicitations
Write articles and updates for brochures, social media and websites
Process cheques, online and cash payments ensuring money is accurately recorded and donors are receipted in a timely fashion
Managed all phone communication between clients and the general public
Processed all incoming/outgoing mail, emails, and faxes as well as client mail
Maintained confidential client files and general office files daily
Provided clerical and administrative support for School Administrators, Teachers, Development Director and Board Trustees
Established a close collaborative relationship as a team member with teachers in formatting, proofreading and electronically mailing client reports
Resurrected an incomplete database
Established and managed a working database, which included all data entry
Maintaining up to date addresses and donor history in the database
Established a direct mail, stewardship and solicitation from database
Managed all aspects of room rentals including acting as liaison with tenants
Handling all inquiries, and contracts
Maintaining relationships with returning tenants on an ongoing basis
Created and executed a strategy to grow and sustain a base of annual individual, corporate and foundation donors
Conducted comprehensive research in order to identify and recommend potential funding prospects and opportunities
Developed and implemented innovative and strategic communication and solicitation strategies to build donor loyalty, improve retention and increase the size of the supporter base
Ensured appropriate donor relations including acknowledgement letters and other correspondence, newsletters, special mailings, telephone and in-person contact
Developed fundraising materials including proposals, grant applications, reports, acknowledgements, and donor reports
Enhanced online fundraising and develop strategy for community and third-party fundraising events
Write articles and updates for brochures, quarterly updates, social media, websites and the Annual Report
Created and nurtured relationships with key stakeholders ensuring their continued support of the organization
Work with media volunteers to generate coverage of all campaigns and programs
Creating comprehensive event plans which include timelines, budgets and responsibilities
Overseeing the planning and implementation of all special events, including monitoring spending and incoming funds
Serving as an event liaison to all venue managers and staff including troubleshooting, organizing supplies and the renting of equipment required for each event
Work with media contacts (television, print and radio) to ensure promotion of events
Create the event text and provide images for the website
Ensure donors, sponsors and volunteers are recognized and thanked

Update all social media sites to promote events
Experience working with Blackbaud, e-tapestry and Income Manager Databases
Collaborated with cross-functional teams to align fundraising efforts with organizational goals and objectives.
Streamlined internal processes for improved efficiency in prospect research, donor management, and event planning.
Defined and integrated roles, responsibilities, and processes for business team and data management organization.
Developed successful fundraising campaigns for various organizational projects, resulting in increased financial support.
Analyzed data on donor trends to inform strategic planning of future fundraising initiatives.
Led training sessions on development strategies for board members and other key stakeholders involved in fundraising efforts.
Evaluated effectiveness of past fundraising initiatives to identify areas of improvement for future endeavors.
Evaluated market trends and recommended marketing budget allocations to top management.
Launched new sales training programs to drive continuous profitability improvements.
Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Maintained accurate records of all financial transactions related to donations, grants, and sponsorships for compliance purposes.
Cultivated strong relationships with major donors, leading to enhanced collaboration and sustained contributions.
Identified revenue opportunities by collaborating with distribution partners.
Implemented stewardship programs to recognize donors'' contributions while encouraging continued support.
Utilized social media platforms effectively as a means of engaging existing and potential donors in the organization''s mission, programs, and events.
Completed and submitted monthly and yearly reports to support executive decision making.
Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
Set up and maintained global account management, processes and reporting tools.
Conducted cold- calls to prospect external lead sources and advance sales process.
Spearheaded annual giving campaigns for consistent revenue generation, utilizing effective messaging and communication techniques.
Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
Created strategic and tactical sales initiatives for forward planning to meet key objectives.
Coordinated volunteer recruitment efforts to enhance community engagement while supporting fundraising activities.
Developed case studies showcasing program successes that demonstrated the impact of donors'' investments.
Fostered and facilitated relationships with product distribution channels to increase product sales.
Identified investment opportunities, threats and challenges to accurately forecast company budget.
Managed grant proposal development process, securing funding from multiple sources for key initiatives.
Increased donor engagement by implementing targeted marketing strategies and personalized outreach efforts.
Organized special events to raise awareness and funds for the organization''s mission and programs.
Established partnerships with local businesses, fostering community involvement in the organization''s mission and activities.
Developed short-term and long-term sales objectives and strategic plans to meet market needs.
Conducted thorough prospect research on individuals, corporations, foundations to identify new sources of potential funding.
Designed compelling marketing materials to showcase the organization''s impact and attract potential supporters.
Mentored junior staff members in development best practices for ongoing professional growth within the team.
Coordinated events to encourage community involvement and increase awareness of organization's mission.
Planned and implemented fundraising events.
Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
Proposed fundraising opportunities to potential donors to increase sources of funding.
Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
Managed budgets for events and campaigns, keeping financial goals on track.
Analyzed current and potential donor data to identify demographics and trends.
Attended events to develop professional network of potential donors.
Developed and implemented marketing campaigns targeting donors.
Created and implemented fundraising plans to encourage donations and distribute funding.

Summary

Overview

Work History

Administrative Team Lead

Development Officer

Education

Office And Business Administration - Business Administration And Management

High School Diploma -

Skills

Accomplishments

Additional Qualifications And Education

Skills

Languages

Certification

Timeline

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