Paige Almeida-Knight
Toronto,ON
Summary
Accomplished Administrative and Client Centered Team Lead with performance history at The Neighbourhood Group, enhancing workflows and client satisfaction through problem-solving and critical thinking. Skilled in medical records management and non-violent crisis intervention, achieving streamlined operations and improved cross-department collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Team Lead
The Neighbourhood Group
Toronto, ON
12.2023 - Current
- Function as key resource within department on administrative and finance matters and independently resolved issues and questions.
- Managed multiple projects simultaneously, consistently meeting deadlines.
- Act as a liaison between health care providers and clients addressing concerns promptly, setting up appointment reminders, and maintaining the daily functions of the clinic.
- Collaborate with other administrative staff to identify opportunities for cross-agency collaboration, resulting in improved workflows.
- Developed a comprehensive onboarding and after a client death checklist, as well as the on-call manual for our department, ensuring smooth integration into the team.
Program Administrative Assistant
The Neighbourhood Group
Toronto, ON
02.2022 - 12.2023
- Provided direct support to staff, peers, community, and all programs onsite, including but not limited to, reception, administration support, phone system operations, and building maintenance.
- Condensed and organized discharged/active client files into file cabinets, boxes, and off-site storage units according to classification information
- Prepared intake packages for new clients, identified, and recorded missing documents from existing client files to support coordinator and trustee case managers.
Case Manager
The Neighbourhood Group
Toronto, ON
09.2020 - 01.2021
- Maintained ongoing support in community and home to work with participants to identify and achieve self-directed goals.
- Coordinated referrals and advocacy on health issues, substance use, mental health, financial, employment, housing, legal and social supports.
- Intervened and deescalated crisis situations.
Facilities Program Supervisor
Carling Heights Community Centre
London, ON
05.2019 - 08.2019
- Assigned tasks, provided customer service, completed administrative functions and facility maintenance
- Managed customer service issues as they arise and completed daily logs of program members and safety reports
Education
Bachelor of Arts - Sociology And Criminology
University of Windsor
Windsor, ON04.2020
Skills
- Harm Reduction
- Medical Records Management
- Problem-Solving
- Referral Coordination
- Patient Support
- Workload Prioritization
- Non-violent crisis intervention, conflict resolution, and negotiation skills
- Professional Boundaries
Languages
English
Native or Bilingual
Certification
- Open-Source Clinical Application Resource Pro Training, Inner City Health Associates, March 2023
- Non-Violent Crisis Intervention, Safe Management Group, May 2022
Timeline
Administrative Team Lead
The Neighbourhood Group
12.2023 - Current
Program Administrative Assistant
The Neighbourhood Group
02.2022 - 12.2023
Case Manager
The Neighbourhood Group
09.2020 - 01.2021
Facilities Program Supervisor
Carling Heights Community Centre
05.2019 - 08.2019
Bachelor of Arts - Sociology And Criminology
University of Windsor