Katelyn McGavin
Guelph,Ontario
Summary
Highly motivated and dedicated individual seeking a position in an educational environment with children. Offering prior experience as an early childhood educator, a strong work ethic, and a friendly personality, supported by foundational skills acquired through education. Eager to contribute to a team-oriented organization focused on fostering positive experiences and growth for children.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Daycare Teacher
La Garderie L'Arc En Ciel
06.2023 - 04.2024
- Ran toddler program as well as after-school Kindergarten program.
- Provided attentive care for children.
- Helped engage them in activities that enhance their learning and development.
- Worked collaboratively with other teachers.
- Successfully managed conflict and behavioural issues among children using positive strategies.
- Demonstrated flexibility with adaptability to different age groups and different classroom environments.
Volunteer Mentor (Unpaid)
Family And Child Services Of Guelph
05.2023 - 04.2024
- Spent one-on-one time with mentee doing fun activities.
- Acted as a support system for child.
- Encouraged conversation on any feelings, challenges, concerns.
- Provide dprogress reports each month.
Client Services Representative
Scotia ITRADE
05.2022 - 08.2022
- Answered customer service line and helped clients with understanding details regarding their iTRADE back accounts, navigating the Scotia iTRADE website, and transferring and removing funds from their accounts.
- Listened to and assessed phone calls of full-time Customer Service Representatives.
- Created Schedules for full-time employees.
- Read and assessed outgoing emails from the email team.
- Created spreadsheets featuring details on full-time employees’ call statistics.
Account Transfers Intern
Scotiabank
05.2021 - 08.2021
- As part of Global Wealth Management Operations, monitored accounts that were transferring to other institutions in order to ensure the entire balances were included.
- Processed any residual amounts that were missed upon the original transfer and monitored client account activity to ensure that transfer requests did not negatively affect pending transactions.
Supervisor
FreshCo
10.2017 - 07.2019
- Checked customer purchases, balanced till, and generally maintained my workspace while delivering strong customer service.
- Earned a promotion whereby I supervised new employees and was responsible for performing additional tasks that required seniority.
Labourer
Christy's Gourmet Gifts
10.2016 - 12.2017
- Packaged inventory at a local chocolate business during busy Christmas seasons.
- Provided customer service at external venues that supported boosting brand recognition and sales.
Education
Bachelor of Arts - Psychology Major & Child And Family Studies Minor
UNIVERSITY OF GUELPH
GUELPH, ONTARIO04.2023
Skills
- French skills
- Several years of customer service experience
- Flexibility
- Strong work ethic
- Computer proficiency skills
Certification
- St. Johns Ambulance Standard First Aid CPR C AED training
Timeline
Daycare Teacher
La Garderie L'Arc En Ciel
06.2023 - 04.2024
Volunteer Mentor (Unpaid)
Family And Child Services Of Guelph
05.2023 - 04.2024
Client Services Representative
Scotia ITRADE
05.2022 - 08.2022
Account Transfers Intern
Scotiabank
05.2021 - 08.2021
Supervisor
FreshCo
10.2017 - 07.2019
Labourer
Christy's Gourmet Gifts
10.2016 - 12.2017
Bachelor of Arts - Psychology Major & Child And Family Studies Minor
UNIVERSITY OF GUELPH
- St. Johns Ambulance Standard First Aid CPR C AED training
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