KATELYN FORDYCE
Okotoks,Alberta
Summary
- To obtain employment in the Human Services Professional industry. I am seeking a new opportunity that is relevant in my field. I am hard-working, energetic, caring, reliable and enjoy working with people.
- 5+ years of experience helping others in a community setting.
- Strong interpersonal communication skills; Adapts and responds to others appropriately and professionally.
- Ability to evaluate situations with logic and reason, resulting in quick problem solving.
- Ability to work with and support people from diverse backgrounds.
- Clear Police Information and Child Intervention Checks, including Vulnerable Sector Search.
- Knowledge of social, emotional, and psychological challenges that exist with vulnerable persons.
- Familiar and comfortable in working with at-risk behaviors.
- Works well as a part of a team as well as independently and is self-motivated.
- Innovative, energetic, and creative with a strong desire to make a difference in the lives of others.
- Training new employees and practicum students.
- Familiarity in implementing company policies and procedures.
- Valid Class 5 Driver’s License and owned transportation.
- Vaccinated against Covid-19.
Overview
10
10
years of professional experience
Work History
Pre-Board Screening Officer
Calgary International Airport
02.2023 - 05.2024
- Responsible for screening passengers, non-passengers, and baggage
- Controlling/monitoring access to restricted areas within the airport
- Working in a fast-paced, high-stress environment
- Interacting with the travelling public and providing customer service in a professional and ethical manner
- Following regulations and standard operating procedures while demonstrating critical thinking.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
Youth and Family Counsellor
Woods Homes - U12
04.2021 - 01.2023
- Facilitating success for children and youth by assisting with day-to-day activities
- Implementing structure and routine, developing skill development strategies, managing crisis, mitigating and diffusing high-risk situations, assisting with school difficulties, and providing quality care
- Dealing with children that have challenging behaviors
- Assisting children, youth, and families of diverse backgrounds
- Keyworker
- Responsibilities include, but are not limited to; overseeing, completing and implementing a particular client’s Individual Care Plan (ICP) every 90 days, completing rating scales, as well as being responsible for purchasing any new belongings they may need
- Volunteering within the agency at agency wide events, such as Never Give Up Fundraising Gala
- Familiarity with working various shifts (days, evenings, nights, weekends, and holidays).
Alternative Teaching Parent - Group Home Worker
Closer to Home - Community Services
11.2020 - 04.2021
- Facilitating success for children and youth by assisting with day-to-day activities and routines, implementing skill development strategies, managing crisis, assisting with school difficulties and providing care
- Utilizing the Teaching-Family Model, Group Home Workers encourage the development of close relationships and relevant skills which enable children and youth to successfully integrate back into their families and communities
- Dealing with children that have challenging behaviors.
Supportive Roommate-Toni’s House
Calgary Boys and Girls Club
05.2020 - 11.2020
- A Live-in position, with the responsibility of 3 individuals aged 19-24 years old
- Dealing with youth at risk of, or involved in, sexual exploitation and the multi-faceted issues
- Dealing with youth with mental and physical disabilities.
Customer Service Representative
COBS Bakery
07.2019 - 07.2020
- Consistently delivers excellent and attentive customer service
- Quickly diffuses customer and team member conflicts by using a calm tone of voice and reacting logically
- Clearly communicates and collaborates with team members to ensure that store operates effectively and efficiently
- Trusted to close the store, ensuring that store is organized and secure
- Understanding, and always adhering to company policies and procedures
- Training new staff.
Customer Service Cashier
Delissitude
01.2014 - 09.2019
- Met customer service goals and exceeded customer expectations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Office Assistant (Summer Student)
Respiratory Homecare Solutions
06.2014 - 09.2017
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Calling Patients to book as well as confirm scheduled appointments.
- Cleaning CPAP Equipment
Education
STAR Sleep Self-study Modules
Tranq Sleep Institute
On-Line05.2024
Diploma, Human Services Professional Diploma Program -
Columbia College
Calgary, Alberta05.2020
Completed, High School Diploma -
Foothills Composite High School
Okotoks, Alberta06.2019
Skills
- Public Safety Awareness
- Decision-Making Competence
- Documentation Review
- Critical thinking aptitude
- Professionalism and Integrity
- Emergency Response Preparedness
- Customer relations skills
- Integrity and Honesty
- Crisis Response
Professional Development
- Currently enrolled in a STAR Sleep Training Self-Study Course with Tranq Sleep Institute.
- Safety Committee Member – Woods Homes, 05/2022, 01/2023
- HCP and CPR/AED Certificate
- First Aid Certificate, 03/2023
- ASSIST Training Certificate, 04/2022
- Therapeutic Crisis Intervention Certificate, 12/2022
- Non-Violent Crisis Intervention Certificate
- Medication Administration Training, 11/2022
- COVID Tracing Certificate, 01/2021
- Narcan Administration Training, 11/2020
- Health and Safety – Covid 19 Training, 11/2020
- Non-Suicidal Self Injury Certificate, 06/2020
References
Available upon request.
Timeline
Pre-Board Screening Officer
Calgary International Airport
02.2023 - 05.2024
Youth and Family Counsellor
Woods Homes - U12
04.2021 - 01.2023
Alternative Teaching Parent - Group Home Worker
Closer to Home - Community Services
11.2020 - 04.2021
Supportive Roommate-Toni’s House
Calgary Boys and Girls Club
05.2020 - 11.2020
Customer Service Representative
COBS Bakery
07.2019 - 07.2020
Office Assistant (Summer Student)
Respiratory Homecare Solutions
06.2014 - 09.2017
Customer Service Cashier
Delissitude
01.2014 - 09.2019
STAR Sleep Self-study Modules
Tranq Sleep Institute
Diploma, Human Services Professional Diploma Program -
Columbia College
Completed, High School Diploma -
Foothills Composite High School
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