Kate Lindstrom
Victoria
Summary
Customer-focused professional with over 6 years of experience at Air Canada, supporting daily flight operations through passenger check in, baggage handling, and administrative coordination to ensure safe, efficient travel. I bring an additional 6 years of experience in fast-paste restaurant environments, delivering high quality service. My background also includes working in youth group homes, providing care, transportation, meal preparation, and behavioral support for children and youth, including individuals with autism. Known for adaptability, strong communication skills, and the ability to remain calm, organized, and compassionate in demanding, people-centered roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer service agent
Air Canada
Victoria
08.2019 - Current
- Duties include checking in passengers, dealing with conflict and unexpected outcomes, working in all weather conditions, airport security clearance, working with other airline service providers, administrative, and providing operations paperwork for pilots
- Have worked in 2 other locations since starting with the company
Waitress
Browns social house
Prince George
08.2023 - 05.2023
- Duties include taking orders, greeting guests, cleaning tables, confirming food allergies and special orders, working with a team, while developing conflict managements, and ensuring guest experience is exceeded
Terrace Refillery
02.2021 - 05.2022
- Duties include handling inventory, refilling empty tubs and jars with eco friendly products, showing customers how to reduce waste and re use products to help the environment
Thompson Community services
Terrace BC
02.2021 - 04.2022
- Working with children who have disabilities in an at-risk youth group home , I had the pleasure to take the kids to and from activities, school, and work. Duties included up-keeping with house chores, making meals for the kids, and spending time doing fun activities together. During the times the kids were in school, I was either grocery shopping for the house, making appointments for the kids, or doing Administrative paperwork
Waitress
Mr Mikes
Terrace BC
10.2015 - 08.2021
- Duties include taking orders, cleaning tables, making beverages, confirming food allergies and special orders, working with a team, while developing conflict managements, and ensuring guest experience is exceeded
Education
Diploma -
Caledonia
Terrace BC06.2019
Skills
- OFA level 1
- Food safe certificate
- Serving it right certificate
- Pilates instruction certificate
- Spin instruction certificate
LANGUAGES
English and French
Professional Working
Certification
- Food Safe Certificate - 2010
- OFA level 1 - 2019
- Serving It Right certificate - 2015, 2021, 2024
- Pre and Postnatal fitness and nutrition certificate, Girls Gone Strong - 2024
Interests
- Backpacking and Hiking
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Waitress
Browns social house
08.2023 - 05.2023
Terrace Refillery
02.2021 - 05.2022
Thompson Community services
02.2021 - 04.2022
Customer service agent
Air Canada
08.2019 - Current
Waitress
Mr Mikes
10.2015 - 08.2021
Diploma -
Caledonia