PRIYANKA
Surrey,BC
Summary
Over 6 years of experience in a customer Care and call center environment managing a high volume of inbound and outbound calls. Exceptional interpersonal and communication skills via phone, email, and chat systems to evaluate and support customer needs, with the ability to de-escalate situations and provide effective solutions to customer issues. Experience working in high-compliance environments, adhering to SOPs and maintaining security and confidentiality in customer communications and documentation. Proficient in MS Office suites, Teams, and Outlook, with a strong ability to quickly adapt to new software and computer systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Global Health Solutions
Delta, British Columbia
01.2024 - Current
- Provided exceptional customer service by handling a high volume of calls, both inbound and outbound.
- Making the most of the sales by satisfying customer needs and giving the company the opportunity to solve customer problems effectively requires investigating and resolving the customer's concerns.
- Improved customer satisfaction by promptly resolving order issues and diligently contacting clients for missing documentation, resulting in seamless transactions.
- Assist members across various communication channels (phone, email, SMS, and chat) with order, billing/insurance, medication, or other service-related questions.
- Took and responded to refill requests and patient inquiries, while efficiently sending refill and transfer requests to doctors and pharmacies.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Front Desk Receptionist
Aisha Medical Clinic
Surrey, British Columbia
09.2023 - 12.2023
- Manage day-to-day office operations, ensuring all administrative tasks are completed efficiently.
- Vendor management, ordering medical supplies and supplements, handling inventory.
- Maintain organized records and files, ensuring easy access to important documents.
- Manage phone systems and ensure effective communication within the office.
- Foster a positive work environment by promoting teamwork and collaboration among employees.
Customer Service Representative
GFL Environmental Inc
Coquitlam, BC
01.2023 - 09.2023
- Assumed responsibility for handling inbound calls and customer emails pertaining to multiple divisions within GFL.
- Responded to customer inquiries effectively through email communication.
- Performed assigned duties, such as customer follow-ups and call-backs, email follow-ups, payment requests, and conducting credit checks on new customers.
- Promoted cooperation and collaboration with both internal and external customers as a positive advocate for GFL Environmental's image.
- Consulted customers, resolved service and billing issues, set up and activated customer accounts.
Banking Advisor
Royal Bank of Canada
Vancouver, British Columbia
01.2022 - 12.2022
- Managed daily inbound and outbound call volume ranging from 50 to 80, ensuring prompt resolution of customers' inquiries and facilitating transfers to relevant departments.
- Ensured compliance with the bank's regulations, processes, and compliance for SOP adherence.
- Proactively engage with clients to uncover their banking needs and provide help and advice, both within the branch and in the community.
- Responded to client-initiated contact, providing assistance with various financial transactions.
- Proactively take ownership of resolving and preventing client banking problems.
Warehouse Worker
Fast Limited
Delta, British Columbia
09.2021 - 12.2021
- Conduct thorough quality checks on clothing items to maintain high standards of product integrity.
- Collaborate with team members to achieve daily packing targets and deadlines. Assist in inventory management, including counting, restocking, and reporting discrepancies.
- Collaborate with team members to achieve daily packing targets and deadlines.
- Assist in inventory management, including counting, restocking, and reporting discrepancies.
Food Supervisor
Aggarwal Sweets and Restaurant
Surrey, British Columbia
01.2018 - 09.2021
- Supported customers in addressing complaints and ensured precise order fulfillment to minimize wait times.
- Supervised kitchen staff, emphasizing adherence to food quality standards and improving overall performance.
- Checked the quality of prepared food to guarantee customer satisfaction. Controlled inventory levels to ensure ample supplies for efficient service. Maintained a clean working environment to elevate both food quality and safety.
- Controlled inventory levels to ensure ample supplies for efficient service Maintained a clean working environment to elevate both food quality and safety.
Education
Post-Degree Certificate - Diploma in Supply Chain And Logistics
Langara College
Vancouver, BC12-2019
Bachelor of Science -
Dev Samaj College
Faridkot07-2016
Skills
- Customer service
- Communication skills
- Computer skills
- Microsoft Office
- Outbound Sales
- Multitasking
- Teamwork
- Technical Proficiency
- Problem Solving
- Time Management
- Adaptability
- Complaint resolution
- Medical Terminology
- OFA Level 1
Certification
- Medical Terminology
- OFA level 1
Timeline
Receptionist
Global Health Solutions
01.2024 - Current
Front Desk Receptionist
Aisha Medical Clinic
09.2023 - 12.2023
Customer Service Representative
GFL Environmental Inc
01.2023 - 09.2023
Banking Advisor
Royal Bank of Canada
01.2022 - 12.2022
Warehouse Worker
Fast Limited
09.2021 - 12.2021
Food Supervisor
Aggarwal Sweets and Restaurant
01.2018 - 09.2021
Post-Degree Certificate - Diploma in Supply Chain And Logistics
Langara College
Bachelor of Science -
Dev Samaj College
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