Kate Illing
Victoria,British Columbia
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at The Cheese Inn as well as Butter Baked Goods, ensuring efficient service and customer satisfaction. My ability to maintain cleanliness and collaborate effectively with team members has consistently enhanced workplace productivity and customer experience. My goal for working would be two or three shitfts a week, as I am also a full time student.
Overview
3
3
years of professional experience
Work History
Waitress and Bartender
The Cheese Inn
04.2024 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Customer Service Cashier/barista
Butter Baked Goods
06.2021 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Education - Elementary Education
University of Victoria
Victoria, None05-2027
Skills
- Customer Service
- Strong multitasking
- Cleanliness
- Team Collaboration
- Complaint resolution
- Menu Memorization
Languages
French
Professional Working
Timeline
Waitress and Bartender
The Cheese Inn
04.2024 - Current
Customer Service Cashier/barista
Butter Baked Goods
06.2021 - 12.2023
Education - Elementary Education
University of Victoria
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