Kasen Dobkowski
London,ON
Overview
5
5
years of professional experience
1
1
Certification
Work History
Army Officer (4RCR)
Canadian Military Reserve
11.2023 - Current
- Enhanced team performance by implementing efficient communication and decision-making strategies.
- Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.
- Increased operational readiness through meticulous equipment maintenance and resource management.
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
Crisis Responder
Victim Services Middlesex-London
09.2023 - Current
- Enhanced caller satisfaction by actively listening and providing empathetic support during crisis situations.
- Reduced escalation rates by calmly and effectively addressing victims '' concerns and providing appropriate resources.
- Increased caller trust with compassionate communication, ensuring a safe environment for discussing sensitive issues.
- Contributed to team success by consistently meeting call volume targets, maintaining professionalism under pressure.
Window Cleaner
Student Works
04.2023 - 08.2023
- Improved client satisfaction by consistently delivering streak-free window cleaning services.
- Enhanced company reputation through meticulous attention to detail and excellent customer service.
- Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
- Reduced safety incidents by strictly adhering to company guidelines and OSHA regulations.
- Door to door sales and marketing
Laborer/Landscaper
HiMark HVAC School
05.2021 - 08.2021
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Landscaping of entire premises (cutting grass, trees, vines)
Dishwasher
Kelseys Restaurant
10.2018 - 12.2019
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Education
High School Diploma -
John Paul II Catholic Secondary School
London, ON06.2021
Skills
- Empathy Display
- Interpersonal Skills
- Emotional Intelligence
- De-escalation Techniques
- Time Management
- Resilience Building
- Mental Health Awareness
- Critical Thinking
- Active Listening
- Effective Communication
Languages
English
Certification
Adult/Child/Infant CPR & First Aid & AED
Timeline
Army Officer (4RCR)
Canadian Military Reserve
11.2023 - Current
Crisis Responder
Victim Services Middlesex-London
09.2023 - Current
Window Cleaner
Student Works
04.2023 - 08.2023
Laborer/Landscaper
HiMark HVAC School
05.2021 - 08.2021
Dishwasher
Kelseys Restaurant
10.2018 - 12.2019
High School Diploma -
John Paul II Catholic Secondary School