Karmen Sweeney
North River,Newfoundland
Summary
Experienced customer service professional with a knack for leadership and design.
Overview
7
7
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
11.2022 - Current
- Secure handling of sensitive taxpayer information.
- Assisting taxpayers in navigating online resources to increase self-service and reduce call volumes.
- Conducting thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
- Orchestrating financial transactions between government departments.
- Accepting layoffs and returning to work as operational requirements change.
Customer Care Representative
Alight Solutions
09.2021 - 11.2022
- Identified errors in employee and pensioner payroll processing.
- Managed high call volume with exceptional professionalism and efficiency.
- Regular use of Oracle Suite and Microsoft Office software.
- Performed work within global data protection act regulations.
- Assisted financial advisors with pension processing as dictated by the Internal Revenue code of America.
Team Lead
Match Marketing Group
01.2021 - 09.2021
- Coordinating travel for a team of eight contractors.
- Travelling across Canada to complete assigned work.
- Repeat work for large scale clients such as L'Oreal group and Lowe's.
- Construction and regular maintenance of new and existing store displays
- Regular communication with store and regional management.
- Daily reporting and business administration tasks.
Assistant Team Lead
Dollarama
09.2020 - 01.2021
- Overseeing daily retail operations.
- Managing cash register and safe balances.
- Inventory control and shipment receiving.
- Merchandising store with use of planograms.
Full Time Keyholder
Groupe Dynamite
08.2017 - 03.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Makeup Artist / Retail Demonstrator
Anastasia Beverly Hills Inc.
10.2017 - 05.2018
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Educating store employees on brand specific products to boost sales and return on investment.
- Performing applications for events.
Education
Bachelor of Arts - Political Science
Memorial University of Newfoundland
St John’s, NL08.2028
Highest Honors Diploma - Hotel And Restaurant Mangement
ICS Canada Inc.
Westmount, QC12.2021
License Certificate - Nail Technician
Nail Essentialz Inc.
Regina, SK03.2018
Skills
- Stress Tolerance
- Accounting Principles
- Tax law knowledge
- Cross-cultural sensitivity
- Coaching and Mentoring
Languages
English
Native or Bilingual
Timeline
Taxpayer Services Agent
Canada Revenue Agency
11.2022 - Current
Customer Care Representative
Alight Solutions
09.2021 - 11.2022
Team Lead
Match Marketing Group
01.2021 - 09.2021
Assistant Team Lead
Dollarama
09.2020 - 01.2021
Makeup Artist / Retail Demonstrator
Anastasia Beverly Hills Inc.
10.2017 - 05.2018
Full Time Keyholder
Groupe Dynamite
08.2017 - 03.2020
Bachelor of Arts - Political Science
Memorial University of Newfoundland
Highest Honors Diploma - Hotel And Restaurant Mangement
ICS Canada Inc.
License Certificate - Nail Technician
Nail Essentialz Inc.
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