Karly Lavoie
Amherstburg,Canada
Summary
Developed comprehensive skill set in fast-paced pharmacy environment, including medication dispensing and patient interaction. Seeking to transition into new field, leveraging strong organizational and customer service skills. Dedicated to applying attention to detail and ensuring efficient operations in any professional setting.
Overview
13
13
years of professional experience
Work History
Pharmacy Assistant
Wal-Mart Pharmacy
01.2016 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Trained new pharmacy staff on computer system and drug management protocols.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Established and maintained patient profiles, updating organizational database with current information.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
Pharmacy Assistant
Loblaw Pharmacy
01.2012 - 01.2021
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
Education
Pharmacy Technician Diploma - Pharmacy
St. Clair College
01.2013
Skills
- Insurance billing
- Data entry
- Prescription interpretation
- Resolving complaints
- Customer service
- Teamwork and collaboration
Timeline
Pharmacy Assistant
Wal-Mart Pharmacy
01.2016 - Current
Pharmacy Assistant
Loblaw Pharmacy
01.2012 - 01.2021
Pharmacy Technician Diploma - Pharmacy
St. Clair College
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