Sara Luala
EDMONTON,Alberta
Summary
Having been in the work field for over a decade, I have acquired many skills and knowledge. I am also bilingual in both official languages (English/French). I work well in a team, as well as with minimal supervision. Efficient and organized as well as a quick learner.
Experienced Pharmacy Assistant focused on collaborating for team success with knowledgeable and friendly support. Offers multifaceted administrative and retail experience, positive nature and strong problem solving and conflict resolution skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
AmerisourceBergen
Edmonton, AB
02.2023 - Current
- Work in conjunction with patients and service providers (adjudicators, health providers, case managers) in relation to getting them their medication
- Enter, scan and process prescriptions using Kroll Pharmacy software
- Maintain accurate data in pharmacy files and computer drives
- Verify that customer receives correct prescription(s)
- Prepare and process billings, claims, disbursements and related documents
- Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
- Assist Pharmacist or the Registered Pharmacy Technician in filling prescriptions
- Pack and ship prescription orders according to established protocols
- Assist patients picking up prescriptions
- Screen telephone calls for the Pharmacist(s)
- Answer the phone and respond to inquiries from internal and external customers
- Assist in general administrative duties.
Pharmacy Assistant
Shoppers Drug Mart
Edmonton, AB
02.2017 - Current
- Part of a bigger team working together to ensure safe and effective patient care
- Familiar with Microsoft Office and HealthWatch
- Daily processing of all visiting specialist clinic appointments billings
- Assign appropriate billing codes
- Drug distribution
- Medication preparation
- Repackaging
- Served as translator (English/French)
- Maintained inventory of medications and prescription records
- Enter, fill and dispense medication
- Compound oral solutions, ointments and creams
- Make Blister pack
- Prepare daily reports
- Data entry
- Bill third party insurers
- Supervised and directed a small group of employees.
Pharmacy Assistant
Parkway pharmacy
Ottawa, ON
04.2014 - 08.2016
- Used Kroll program
- Processing prescriptions
- Put away incoming shipping
- Bill third party insurer
- Order pharmacy supplies and equipment.
Workshop Manager
Multicultural Arts in Schools and Communities (MASC)
Ottawa, ON
02.2013 - 06.2016
- Workshop oversight including supervision, reporting on progress and ensuring a smooth operation
- Manage schedules
- Assist artist in workshops
- Mentor young girls through art
- Plan and coordinate events.
Bilingual Information Officer
InfoService - University of Ottawa
Ottawa, ON
07.2013 - 12.2015
- Verify student identity and information
- Produce student cards
- Assists prospective students in information/application research
- Redirect students to appropriate services and locations
- Participate in off-campus recruitment events
- Lead open house event.
Cashier/Server
Chartwells
09.2012 - 05.2015
- Handled cash transactions
- Take, prepare and deliver customer orders
- Open and close shop/restaurant/cafeteria
- Train junior staff.
International contractor
United Nations Mission In South Sudan (UNMISS)
07.2011 - 07.2012
- Assist UNPol staff in police training
- Assist in criminal investigation training
- Transcribe minutes during meetings
- Outline a variety of programs for various international organizations.
Secretary
Avantage Pro Fournisseur
Ottawa, ON
09.2010 - 06.2011
- Provide clerical and administrative support
- Translate documents
- Maintain calendars
- Manage staff scheduling
- Plan events, meetings and travel itineraries
- Data entry
- Update website
- Transcribe minutes
- Photocopying and filing duties
- Maintain and order office equipment and supplies.
Cashier
Garnisher, Harvey's
09.2008 - 08.2010
- Handled cash transactions
- Garnish customer orders.
International contractor
MPRI/Engility Corporation (USA)
- Assist in criminal investigations training
- Create a Cultural awareness document for new staff.
International contractor
Adam-Smith International (UK)
- Assist in Security Sector Reform Workshop.
International contractor
Sudan Access to Justice Program(Sudan)
- Review and update consultants documents and forms.
Education
DCS / DEC - Pharmacy Assistant
Heritage College
10.2017
Bachelor's Degree - Social Sciences
University of Ottawa
05.2016
Secondary School - + Add field of study
École Secondaire Publique Louis
06.2011
Skills
- Preparing Bulk Medications
- Processing Orders
- Ordering and Stocking Medications
- Processing Payments
- Insurance Collaboration
- Submitting Insurance Documents
- Resolving Customer Issues
- Organizing Supplies
- Computer Savvy
- Supply Management
- Pharmacy Operations
- Insurance Verification
- Supporting Pharmacy Operations
- Insurance Billing
- Resolving Complaints
- Drug Inventory Control
- Regulatory Compliance
Certification
- 2011 painter of year trophy
- First Aid & CPR
- MASC article re: verseFest
Languages
french
Native/ Bilingual
english
Native/ Bilingual
Accomplishments
- Consistently exceeded targets for CentralFill
- Earned a leadership role as a trainer for new hires
- Recognized multiple times by management for going above and beyond to keep pharmacy running smoothly
Timeline
Pharmacy Assistant
AmerisourceBergen
02.2023 - Current
Pharmacy Assistant
Shoppers Drug Mart
02.2017 - Current
Pharmacy Assistant
Parkway pharmacy
04.2014 - 08.2016
Bilingual Information Officer
InfoService - University of Ottawa
07.2013 - 12.2015
Workshop Manager
Multicultural Arts in Schools and Communities (MASC)
02.2013 - 06.2016
Cashier/Server
Chartwells
09.2012 - 05.2015
International contractor
United Nations Mission In South Sudan (UNMISS)
07.2011 - 07.2012
Secretary
Avantage Pro Fournisseur
09.2010 - 06.2011
Cashier
Garnisher, Harvey's
09.2008 - 08.2010
International contractor
MPRI/Engility Corporation (USA)
International contractor
Adam-Smith International (UK)
International contractor
Sudan Access to Justice Program(Sudan)
DCS / DEC - Pharmacy Assistant
Heritage College
Bachelor's Degree - Social Sciences
University of Ottawa
Secondary School - + Add field of study
École Secondaire Publique Louis
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