Lorna Pawilen
North York
Summary
Adept Pharmacy Assistant with a proven track record at Custom Health Pharmacy, enhancing customer satisfaction and streamlining inventory management. Leveraged exceptional organizational skills and medication dispensing accuracy to reduce prescription errors by 20%. Excelled in teamwork and collaboration, fostering a positive work environment and contributing to continuous professional development.
Overview
17
17
years of professional experience
Work History
Pharmacy Assistant
Custom Health Pharmacy
03.2022 - 09.2024
- Ensured pharmacy counter and adjacent spaces remained tidy and orderly.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported operations with filing, copying and faxing.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Streamlined medication inventory management, implementing efficient stock rotation system.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Enhanced team communication, organizing regular meetings to discuss workflow improvements.
- Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Pharmacy Assistant
CareRX Pharmacy
05.2016 - 12.2022
Pharmacy Assistant
Shoppers Drug Mart
05.2015 - 12.2015
Caregiver
Catherine Hudson
02.2012 - 12.2014
Caregiver
Tammy Perger
02.2009 - 01.2011
Caregiver
Julie Corby
03.2008 - 12.2008
- Supported clients in daily living tasks, enhancing autonomy and life quality.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Pharmacy Assistant -
Trios College
02.2015
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Supply restocking
- Medication dispensing
- Organizing supplies
- Medication labels
- Document filing
- Verifying orders
- Receiving incoming supplies
- Drug inventory control
- Secure storage of medications
- Inventory reconciliation
- Compounding support
- Labeling prescriptions
- Operating register
- Supporting pharmacy operations
- Medication storage
- Counter support
- Ordering and stocking medications
- Preparing bulk medications
- Processing orders
- Stocking inventory
- Multitasking
- Customer service
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Collaboration and teamwork
- Cash handling
- Order processing
Languages
English
Professional Working
Timeline
Pharmacy Assistant
Custom Health Pharmacy
03.2022 - 09.2024
Pharmacy Assistant
CareRX Pharmacy
05.2016 - 12.2022
Pharmacy Assistant
Shoppers Drug Mart
05.2015 - 12.2015
Caregiver
Catherine Hudson
02.2012 - 12.2014
Caregiver
Tammy Perger
02.2009 - 01.2011
Caregiver
Julie Corby
03.2008 - 12.2008
Pharmacy Assistant -
Trios College
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