Karl Louis Espino
Toronto,ON
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Canadian Technician
World Aviation Corp
07.2023 - 12.2023
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
Housekeeping and Laundry Attendant
Ayala Land Hotel And Resort
01.2022 - 04.2023
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
Housekeeping/Public Area Attendant
Venetian Cotai Hotel Management Ltd
12.2018 - 02.2021
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Enhanced guest satisfaction with meticulous attention to detail in maintaining clean and orderly spaces.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Participated in regular training sessions to stay current on best practices for cleaning techniques and products usage.
Housekeeping/Public Area Attendant
Okada Manila
03.2017 - 12.2018
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Enhanced guest satisfaction with meticulous attention to detail in maintaining clean and orderly spaces.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Housekeeping/Public Area Attendant
Marco Polo Hotel Ortigas Manila
10.2013 - 05.2015
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Enhanced guest satisfaction with meticulous attention to detail in maintaining clean and orderly spaces.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
Bachelor of Science - Hotel And Restaurant Management
Centro Escolar University Manila
Philippines03.2012
Skills
- Customer Service
- System Troubleshooting
- Commercial Construction Experience
- Component Replacement
- Equipment Repair
- Assembly and Production
Languages
English
Professional Working
Timeline
Canadian Technician
World Aviation Corp
07.2023 - 12.2023
Housekeeping and Laundry Attendant
Ayala Land Hotel And Resort
01.2022 - 04.2023
Housekeeping/Public Area Attendant
Venetian Cotai Hotel Management Ltd
12.2018 - 02.2021
Housekeeping/Public Area Attendant
Okada Manila
03.2017 - 12.2018
Housekeeping/Public Area Attendant
Marco Polo Hotel Ortigas Manila
10.2013 - 05.2015
Bachelor of Science - Hotel And Restaurant Management
Centro Escolar University Manila
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