Jean Chung
Calgary,AB
Summary
Dedicated and results-driven professional with a strong focus on customer satisfaction and experience. Adept at understanding customer needs and delivering tailored solutions that exceed expectations. Passionate about fostering positive customer interactions and continuously improving service delivery.
Overview
9
9
years of professional experience
Work History
Regulated Canadian Immigration Consultant
Hanaro Immigration Services
12.2022 - Current
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Advised clients on visa eligibility with thorough assessments of their unique situations.
- Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
- Streamlined application processes for clients, resulting in quicker case resolutions.
- Assisted clients in compiling supporting documentation, improving the quality of applications submitted.
- Resolved client concerns through effective communication and problem-solving skills, fostering trust and confidence in our services.
- Continuously pursued professional development opportunities, attending conferences and training sessions to enhance skills and knowledge in the field of immigration consultancy.
Immigration Coordinator
Kentrexs International Ltd
06.2020 - 11.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Front Desk Agent
Wyndham Garden Edmonton Airport Hotel
04.2018 - 06.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Passenger Service Agent
Global Aviation Services
09.2019 - 05.2020
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
Store Manager
Caffè Sorrentino
10.2015 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Education
Diploma - Immigration Consultant
Ashton College
Vancouver, BC11.2021
Diploma - Hospitality Management
Northern Alberta Institution of Technology
Edmonton, AB06.2015
High School Diploma -
Harry Ainlay School
Edmonton, AB05.2013
Skills
- Customer Service
- Friendly, Positive Attitude
- Problem-solving abilities
- Great Interpersonal Skills
- Customer Relations
- Conflict Resolution
- Work under pressure
- Teamwork and Cooperation
- Reliable work ethic
- Advanced computer skills
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Regulated Canadian Immigration Consultant
Hanaro Immigration Services
12.2022 - Current
Immigration Coordinator
Kentrexs International Ltd
06.2020 - 11.2022
Passenger Service Agent
Global Aviation Services
09.2019 - 05.2020
Front Desk Agent
Wyndham Garden Edmonton Airport Hotel
04.2018 - 06.2020
Store Manager
Caffè Sorrentino
10.2015 - 01.2018
Diploma - Immigration Consultant
Ashton College
Diploma - Hospitality Management
Northern Alberta Institution of Technology
High School Diploma -
Harry Ainlay School
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