KARIM ZABARI
Ottawa,Canada
Summary
I am a bilingual customer service professional with extensive experience in credit analysis and branch management, specializing in automotive and personal credit. Demonstrated expertise in financial analysis, client relations, and risk assessment and certified in Canadian Securities Course (CSC) Level 1 and actively preparing for CSC Level 2 to deepen my expertise in financial services. I am seeking to transition into a financial or benefits administrative role, where I can leverage my financial expertise, organizational skills, and dedication to administrative excellence to support efficient operations, compliance, and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Scotiaitrade
Ottawa, Canada
12.2023 - Current
- Assist clients with inquiries about new accounts, transfers, trading, and financial products and services.
- Addressing concerns and providing accurate information about contributions, payments, and withdrawals.
- Communicate with different departments through emails and phone, ensuring proper follow-up and resolution of issues.
- Develop rapport with customers through active listening skills, which can lead to higher retention rates and positive feedback from clients.
- Maintain up-to-date knowledge of product and service changes.
Bilingual Customer Service Representative
Citibank
Ottawa, Canada
08.2023 - 12.2023
- Assisted with evaluating and resolving service inquiries from clients across different platforms.
- Analyzed and identified potential risks, and identified solutions that meet client needs.
- Solved disputes and retained clients while minimizing operating loss through adherence to established rules and regulations.
- Effectively used various computer systems to complete assigned tasks and address account inquiries.
Branch Manager
SALAFIN
Fes, Morocco
04.2015 - 04.2023
- Examined automotive and personal loan applications for approvals and denials.
- Submitted loan applications to the underwriter for verification and recommendation.
- Met deadlines by proactively managing individual and team tasks, and streamlining processes.
- Created financial dashboards to provide insights into key performance indicators.
- Complied with regulatory guidelines and requirements.
- Demonstrated strong organizational and administrative skills by managing daily office operations, coordinating schedules, handling correspondence, and ensuring efficient workflow across departments.
Customer Advisor
WAFASALAF
Fes, Morocco
06.2013 - 04.2015
- Submitted automotive, personal, and revolving loan applications to the underwriter for verification and recommendation.
- Engaged in consultative sales, cross-selling, and up-selling activities to align customer needs with business offerings.
- Documented customer interactions in the internal database to maintain a complete customer service history.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
Education
MBA - Business Administration
University JEAN MONNET
Saint-Etienne09.2012
BBA -
Université Du Québec À Chicoutimi (UQAC)
Chicoutimi, QC01.2011
Skills
- Credit Analysis and Risk Assessment
- Adaptability and critical thinking
- Problem Solving
- Attention to detail
- Time management
- Communication
- Customer service
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Collaboration Tools (SharePoint, Microsoft Teams)
Certification
Canadian Equivalency, World Education Services, Master's degree
Languages
English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
Scotiaitrade
12.2023 - Current
Bilingual Customer Service Representative
Citibank
08.2023 - 12.2023
Branch Manager
SALAFIN
04.2015 - 04.2023
Customer Advisor
WAFASALAF
06.2013 - 04.2015
MBA - Business Administration
University JEAN MONNET
BBA -
Université Du Québec À Chicoutimi (UQAC)
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