CEDRICK KABONGO

• Answering all incoming calls for inquiries.

• Assisting merchants with the terminal's.

• Assisting the merchant in setting up the terminal.

• Assisting merchants with changing the price of the product and updating the catalog. • Assisting merchants in setting up the closing batch time automatically and manually. • Assisting merchants in putting the account on seasonal status and reactivating the account when needed. • Assisting merchants in replacing broken or stolen terminals.

• Assisting merchants with purchasing the terminal and the card SIM for the Wi-Fi. • Assisting the merchants in updating the information on the account and opening the account.

Taking inbound calls regarding customer applications.

Verifying the customer application before approving the application.

Increasing customer credit limits and decreasing customers' limits.

• Updating customers' information, responding to customers' questions.

Checking the customer's credit report before approving the customer's application.

Pulling the customer credit bureau before increasing the limit.

• Reviewed customer financial data to ascertain level of risk involved for extending credit.
• Participated in credit committees to present analysis and recommendations on credit proposals.

• Empathetic Shelter Support Worker with success in helping at-risk populations experiencing homelessness transition to housing. Focused on assisting residents to establish linkages with mental health clinics, vocational, educational, financial, substance abuse prevention, special services, childcare, and transportation resources. Adept at executing crisis intervention and problem-solving strategies to diffuse situations without heightening conflicts. Ability to thrive in flexible settings while maintaining a client-centered approach; strong interpersonal communication skills in both French and English.

• Excellent assessment of customer needs.

• Out-of-the-box problem analysis and problem-solving skills.

Proven ability to work in a fast-paced environment.

Superb organization skills, including time management, multitasking, and prioritizing abilities. Able to work well independently and as part of a team.

• Utilizes a client-centered and anti-oppressive approach.

Organizational skills and customer service orientation.

• Adaptability and the ability to work under pressure.

• Proficient in the use of computers and the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Open to learning and developing new skills.

Responding to all incoming calls.

. Providing COVID-19 test results.

Updating customers' information.

Placing the test kit order for customers.

Setting up the test kit pick-up for the customer.

Escalating customers' problems when needed.

Putting a note on all calls.

• Exceeded customer satisfaction by finding creative solutions to problems.
• Helping the customer with the connection issue.
• Fixing the cable issue with the customer over the phone.
• Booking an appointment with the customer to replace the new dish if it is broken, and when the customer is moving, explaining what the customer has to do to get back the connection on the cable.
• Setting up the remote control to fix the image on the TV.
• Helping customers to add or remove some channels on the TV package.
• Helping customers on how to record the movie or series, and where to save them.
• Helping the customer replace the cable if it was broken during delivery.

Answering all incoming calls for inquiries.

Assist clients in the fitting room.

• Assisting customers and providing advice when needed.

Check out the customers.

Put products on shelves throughout the store.

On occasions, closing the store.

• Assist in the inventory of the store products, tracking the products for the clients, escalating when needed, leaving notes on the files, assisting clients in updating the account information on the file, setting up the pickup, and putting labels on the products before leaving the store.

• Collected deposits or payments, and arranged for billing. Responsible for answering 30-50 calls from clients in queries, and communicated with clients, as well as communicating with clients via email. Provided excellent client services via phone and e-mail, and courteously responded to all customers’ inquiries regarding the renewal of their insurance policies and updates.

Mail out new insurance applications, marketing brochures, and clients' correspondence.

Maintain a strong relationship with diverse clients and ethical community groups.

Prepare timely monthly bank and nominal reconciliation statements. Ensure that employees are paid in a timely and accurate manner via the payroll function.

• Verify and report accounting-related information.

• Enter information into the financial accounting system of the company.

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• Contacted customers about potential service upgrades, new services and account changes.

• Responding to all incoming calls.

Encourage people to engage in federal elections.

• Update client voting information in the database.

• Solved problems and promoted understanding of electoral information. Arrange transportation for people on voting day.

• Provided clients with peace of mind, ensured their issues were resolved, and made them feel comfortable. • Resolved customers' issues and inquiries by voice and email.

• Answering all inquiries from clients.