Karim Zabari
Ottawa,ON
Summary
Highly skilled Loan Officer with 10 years of experience in the financial industry. Proven track record of managing loan portfolios ,exceeding sales targets and delivering exceptional customer service. Motivated and personable with adaptable approach. Exceptional knowledge in Credit analysis and risk assessment. Possess a Master's degree, native fluency in French, advanced proficiency in English.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Scotiaitrade
12.2023 - Current
- Assist clients with inquiries around new accounts, transfers, trading, and products and services.
- Addressing concerns and providing accurate information about contributions, payments and withdrawals.
- Communicate with different departments through emails and by phone ensuring proper follow-up and resolution of issues.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintain up-to-date knowledge of product and service changes.
Bilingual Customer Service Representative
Citibank
08.2023 - 12.2023
- Assisted with evaluating and resolved service inquiries from clients across different platforms
- Completed assigned tasks in accurate and efficient manner
- Analyzed and identified potential risks and identified solutions that meet client needs
- Solved disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- Effectively used various computer systems to complete assigned tasks and address account inquiries
Branch Manager
SALAFIN
04.2015 - 04.2023
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Created financial dashboards to provide insights into key performance indicators.
Customer advisor
WAFASALAF
06.2013 - 04.2015
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Documented customer interactions in internal database to maintain complete customer service history.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
Education
MBA - Business Administration
University JEAN MONNET -SAINT-ETIENNE
09.2012
BBA -
Université Du Québec À Chicoutimi (UQAC)
Chicoutimi, QC2011
Skills
- Credit analysis and risk assessment
- Attention to details
- Regulatory compliance
- Communication and interpersonal skills
- Sales and business development
- Teamwork
- Bilingual
Certification
Canadian Equivalency -World Education Services-
- Master degree
Hobbies And Interests
- Hiking: Reaching the summit of TOUBKAL MOUNTAIN (4167m).
- Sport: Football, practiced on an amateur basis.
Timeline
Bilingual Customer Service Representative
Scotiaitrade
12.2023 - Current
Bilingual Customer Service Representative
Citibank
08.2023 - 12.2023
Branch Manager
SALAFIN
04.2015 - 04.2023
Customer advisor
WAFASALAF
06.2013 - 04.2015
MBA - Business Administration
University JEAN MONNET -SAINT-ETIENNE
BBA -
Université Du Québec À Chicoutimi (UQAC)
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